Patient Benefits Coordinator

Join our team as a Patient Benefits Coordinator at Lancaster Family Health in Salem, OR, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committed to the well-being of our migrant farmworkers.

We've transformed into a leading community health center. With 40 clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health.

Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical / dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Position Highlights :

• $19.05-$23.34 / hour DOE with the ability to go higher for highly experienced candidates
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24 / 7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, eight paid holidays, and much more!
• Work Schedule : Monday - Friday, 8 : 00 am - 5 : 00 pm

What You'll Do :

• Address patient billing inquiries and collaborate with the Billing and Medicaid Office for issue resolution
• Inform patients on billing and payment practices, provide account details and balance information
• Discuss medical insurance options, eligibility, and Managed Care plans with clients
• Assist clients with insurance application process, track applications, and provide guidance on benefits
• Educate clients on medical insurance coverage, help resolve card-related issues
• Manage daily work queues for insurance, discounts, and Medicaid processing
• Evaluate and process hardship or write-off requests, maintain billing adjustments
• Stay updated on Managed Care and Medicaid program changes and updates
• May perform Lead duties by acting as a liaison between line staff and the direct supervisor. Manage breaks, lunches, sick calls, and overtime.

Provide insights to leaders regarding the skill level and performance of the employees. Responsible for providing training to new employees and existing staff when needed.

Performs quality audits as directed.

Qualifications :

• High School Diploma or General Education Diploma (GED)
• One year's experience with billing credit or patient benefits, preferably in a medical office, is required; Experience in special programs such as State Managed Care plans is preferred
• Affordable Care Act (ACA) Certification : Must pass the ACA exam within 90 days of employment
• Bilingual (English / Spanish) is required at level 9 for bilingual differential pay
• Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions
• Ability to build effective relationships and interact professionally with patients, providers, and staff
• Basic proficiency with Electronic Medical Records, Word, and Excel
• Basic knowledge of medical terminology and medical billing insurance is desired

Our mission celebrates diversity. We are committed to equal-opportunity employment.

Contact us at [email protected] to learn more about this opportunity!