Assistant Manager I - Branch

Job Description

Job Description

About Us :

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.

Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role :

The Assistant Manager has the primary responsibility of managing the daily operations of the branch and provides direction of the branch in the absence of the Manager.

The Assistant Manager is responsible for the direct supervision, coaching and training of the Relationship Bankers. A thorough knowledge of products, services, policies, procedures, and the ability to make sound judgment decisions is required.

Supports and promotes sales activities and offers in branch, as well as opening new accounts, servicing accounts, acts as back-up on teller line during peak periods or staff shortages and supports member development within the community.

Key Responsibilities :

• Demonstrate knowledge of Credit Union products & services, policies, and procedures during member and employee interactions through all communication platforms, including direct contact and both in and outbound calls.
• Provide operational support to staff over the phone as well as in person and handle all member escalations within a timely manner.
• Supervise the daily management of branch operations and personnel.
• Maintain branch control systems and security.
• Provide on-going coaching, development, and peer mentoring to under-performing staff as well as new hire training when requested.
• Identify and communicate areas for continual improvement of business processes to support efficiency.
• Collaborate with management to ensure all sales & strategic goals assigned to the Member Services are met.
• Conduct business outreach to explore new business opportunities and to enhance existing partnerships.
• To achieve a prompt and high level of member services, assist and perform all branch functions as necessary.
• Travel to VA Branch on every Wednesday.
• Assist other branches in providing coverage in the region. Performs duties in any branch office as needed.

Who You Are :

• Minimum of 3 year of business experience in a supervisory capacity in one or more areas listed : Branch Operations, Member Services, Customer Service or Sale.
• Must be sales oriented.
• Strong interpersonal, leadership and supervisory skills.
• Ability to manage multiple tasks simultaneously.
• Strong organizational and planning skills.
• Ability to work collaboratively with colleagues across the organization.
• Ability to function in a fast-paced and changing environment with high cash handling volume.
• Bachelor’s degree preferred or a minimum of 5 years equivalent business experience desirable.
• Bilingual (Spanish and English) is a plus.

What We Offer :

• Competitive Salary and Benefits Package
• Opportunities for Professional Development and Career Growth
• A Collaborative and Inclusive Work Environment
• Paid Time Off, Wellness Time & Paid Federal Holidays
• 401K with 6% Match
• High Performance Culture

Join Us

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

This job description may be modified at any time, for any reason, at the sole discretion of management.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $62,000 - $67,000, exclusive of fringe benefits or potential incentives.

This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and / or experience.

In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer.

Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth.

We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA / AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and / or non-financial work results.