Helpdesk Agent

Responsibilities

Sentinel Technologies is seeking an experienced Helpdesk Agent to join our dynamic team of IT professionals. As a Helpdesk Agent, you will be responsible for supporting end users on the phone and resolving their issues.

You will be providing customer service and technical support, as well as troubleshooting hardware and software issues. The ideal candidate will have experience with Microsoft Office and Office 365, Windows 7 / 10, and Active Directory.

This is a 'Hybrid' position that requires you to be in the office 3 days a week, preferably - Monday, Wednesday, Friday.

This position is in Downers Grove, IL.

Qualifications

• 5 plus years’ experience in Helpdesk
• Experience with Microsoft Office and Office 365
• Experience with Windows 10 / 11 and Active Directory
• Experience with DNS and DHCP
• Able to do on-call rotation
• Experience with Apple iMac and MacBook devices is required
• Experience with Apple IOS and Android OS is required
• Experience with mobile devices (iPhone and Android) is required
• Basic understanding of Multi-Factor Authentication is required
• Patching experience is required
• Reimaging experience required
• Experience with Google G-Suite is a plus
• SCCM certifications is a plus
• Microsoft / Azure certifications is a plus
• Kaseya experience is preferred
• Experience with JAMF is preferred
• Multi-factor authentication, G-Suite, or Apple iOS is a plus
• Bilingual in Spanish language is a plus
• Excellent verbal and written communication skills are a plus
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a can-do attitude

We focus on candidates that display our ACE factor Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get :

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including : Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child / Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.

Overview

MOTIVATED ..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us :

Sentinel delivers solutions that can efficiently address a range of IT needs from security, to communications, to systems & networks, to software applications, to cloud and managed services;

all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US.

We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL;

Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.

If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment we’d like to have you join our team.

Learn more at www.sentinel.com / careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity / affirmative action employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.