Responsibilities and Qualifications
Responsibilities
Answer customer calls and establish follows-up with sales appointments.
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Qualifications
At least one previous role based in customer service experience
Team player with collaborative attitude
Prompt and courteous demeanor
Positive and enthusiastic personality
Must have strong computer skills
Must have a valid driver’s license
Willing to submit to a pre-employment background check and drug screen
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Business Development Coordinator
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management. ...
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