FLOAT CARE COORDINATOR

Overview :

Physical Therapy Central, a member of the Confluent Health family, is looking for a Full-Time Care Coordinator Float to join our team!

At PTC, youll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday lives.

We provide you with a fun, family-like environment, support, career growth opportunities and unmatched resources to do amazing work.

Come where you can flourish!

Our Full-Time Employees Enjoy these Amazing Benefits :

• Employee-centric work culture from the top, down!
• Medical, dental, vision, STD, LTD insurances
• Generous PTO
• 401(k) Employer Matching
• Free life and STD insurances
• Financial assistance for catastrophic life events
• New Parent Perks
• And more!

Responsibilities :

This position is a Float Care Coordinator Full-Time Position.

Pay Rate : $16-$18 / Hour

Staff will also be paid mileage while covering at locations*

Essential Duties and Responsibilities

Include but is not limited to the following, other duties may be assigned)

All duties and expectations laid forward in the Care Coordinator Team Member Job Description :

• Front desk scheduling
• Greeting patients, and checking them in and out for appointments
• Answering phones and email inquiries
• Collecting co-pays and other fees
• Obtaining pre-authorizations and insurance verifications
• Charting patient records in an Electronic Medical Records (EMR) system .

Travel role- based on coverage and training requests; location assigned the week before by Care Coordinator Manager

Provide feedback and adjustments for the Care Coordinator

Work closely with CC Manager to continue improving systems and procedures

Identifying areas of concern and addressing and / or notifying the appropriate staff.

Competency Requirements :

Embraces the Confluent Health Commitments to Commitments while keeping the company

mission front of mind daily.

Has the ability to work under stress, interruptions, and deadlines.

Uses independent judgment to determine project guidelines, follow through and completion of

projects.

Ability to assign and delegate work, problem solve, answer questions, and evaluate results of

performance.

Develops alternative solutions while being creative and instilling fun when appropriate

Build relationships within your team, the Care Coordinator Team, the Management Team and

other departments within Physical Therapy Central.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to

others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts

success of team above own interests; Able to help build morale and group commitments to goals

and objectives; Supports everyones efforts to succeed.

Delegation Delegates work assignments; Matches the responsibility to the person; Sets

expectations and monitors delegated activities; Provides recognition for result and corrections

where needed.

Leadership Exhibits confidence in self and others; Inspires and motivates others to perform well;

Effectively influences actions and opinions of others; Engages in communications and interactions

TEAMs, E-mails, etc.) with all members within their clinics and beyond. Accepts feedback from

others and gives recognition for results.

Change Movement Communicates changes effectively and uniformly as directed; Builds

commitment and overcomes resistance; Prepares and supports those affected by change;

Monitors transition and reports feedback to appropriate staff.

Oral Communication Speaks clearly and persuasively in positive or negative situations; Actively

listens and gets clarification when needed from others or supervisor; Responds well to questions;

Participates in meetings by adding value, enthusiasm, and encourages participation from others.

Customer Service Manages difficult or emotional customer situations; Responds promptly to

customer needs; Solicits customer feedback to improve services provided by the company;

Responds to requests for service and assistance; Meets commitments.

Ethics Treats people with respect; Keeps commitments; Inspires the trust of others; Works with

integrity and ethically; Upholds organizational values.

Travel must be willing to travel to all clinics within your region or beyond as needed for staffing,

meetings, trainings, etc. Mileage to be reimbursed as warranted based on location to your home.

Qualifications : Qualifications :

Qualifications :

High School Diploma or General Education Diploma; or 2-3 years related experience and / or training

or equivalent combination of education and experience.

• Previous medical / dental front office, administrative, customer service, or front office experience preferred.
• History of working with insurance benefits, pre-authorization, and approval is preferred.
• Must successfully complete pre-employment standards.

A member of the Confluent Health family of physical therapy companies.