Salesforce Business Analyst

Job Description

Job Description

Job Description

The Business Analyst will have the primary responsibility of helping to define and ensure that the Salesforce solutions support the stated objectives as defined in the roadmap.

As such, this individual will partner closely with the project team, respective stakeholders and business subject matter experts to understand current business processes and translate new requirements into actionable solutions to achieve defined business unit objectives and KPIs / success metrics.

Responsibilities :

The successful candidate will collaborate with the business and program teams to define innovative technology solutions and process improvements to support business objectives, by clearly documenting business requirements, user stories and / or use cases and helping coordinate solution definition across various development and operations functions :

Collaborate with key stakeholders (service lines, technology and operations) to understand project objectives, priorities, timelines and champion solutions to meet their needs.

Facilitate business process and requirements gathering sessions. Clearly document business and functional requirements, process workflows, gap analyses, user stories as well as acceptance criteria.

Define 'as-is' state for complex enterprise solutions, model 'to-be' state, identify / assess gaps and propose improvements.

Provide leadership and direction to developers and QA team to ensure requirements are understood and test cases cover all use cases to ensure coverage.

Work with stakeholders to develop change, training and adoption strategies.

Partner closely with program leadership to create executive briefings on key topics.

Lead and organize UAT efforts with business stakeholders, including the creation of content.

Develop and document workflows and processes within infrastructure / software as required to support client and team business needs.

Facilitate user review and acceptance of application configuration and performance.

Provide training and implementation user support during delivery activities. Contribute to the Technology team knowledgebase with best practices, lessons learned, concept and solutions documents.

Act as an internal resource / SME for teams on best practices, how-to's, and solutioning for supported technologies.

Support the project managers with status reports, directing escalations, etc.

Escalate risks, issues and roadblocks to the project team.

5+ years of business analyst experience

Strong knowledge of Salesforce platform

Strong knowledge of Salesforce CRMA Product

Marketing and Marketing Cloud experience a plus

Experience with Agile practices, including User Stories and "Definition of Done".

Critical thinker / problem solver with logical thought process.

Strong communication skills, including presentation development and delivery.

Strong cross-team collaboration skills.

Strong attention to detail.

Stakeholder communication and expectation management.

5+ years experience implementing and deploying world-class end to end solutions, with strong bias to Salesforce

Salesforce Certification required

Skills & Personal Qualities :

The successful candidate must be comfortable in a dynamic and fast paced culture.

A strong service and delivery mentality are required. Candidate must actively seek to understand internal and external customers' needs and perceptions and show a "can do" attitude to make IT an enabling partner.

The successful candidate must have strong business acumen and intellectual curiosity. A passion for truly understanding the business and keeping it simple will be required to effectively integrate into the culture.

An ability to translate client needs into the IT roadmap and strategy is critical.

Good collaboration skills are important. The successful candidate must be able to offer new ideas and help build support for making significant changes.

Fostering an environment for open exchange, asking good questions and listening to gain input and insight is expected.

Excellent written and verbal communication skills are integral for success. Candidate must be a clear and concise communicator and must effectively communicate at Managerial levels and cross-functionally.

The successful candidate must be a self-starter and able to work in ambiguous situations. Given minimal requirements or direction, the candidate must be able to define a path forward and work with the team to make progress, without waiting for specific directions.