VP of Call Center Operations

Job Description

Job Description

Keys to hire for this role :

3-5 years at the VP level

10+ years in call center operations

Managing 100+ call center agents (not through a third party)

Bachelors degree

Spanish speaking is a plus

Background in Lean management and Six Sigma.

Salary range $150k-$254k plus bonus

EEO / AA Employer / Vet / Disabled.

The Know Your Rights poster is available here :

06 / 22- 088 EEOC KnowYourRights6.12.pdf

The pay transparency policy is available here :

transp %20English formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify Participation Poster ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.

For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

1031

Company Description

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent.

Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions.

She is a sought after speaker and media subject matter expert in her fields. Her book, The Art of Work : How to Make Work, Work for You, is available on Amazon.com.