ANALYTICAL SERVICES MANAGER

Job Summary :

• Performs a supervisory function in the analytical services section. Functional knowledge of current principles and practices of management, administration, law enforcement and public safety;
• program analysis; trends analysis and forecasting; pertinent Federal, State and Local laws, codes and regulations; organizational and management practices as applied to the evaluation of programs, policies and operational needs;

research and reporting methods. Duties include overseeing the essential duties of NIBRS specialists and, crime and intelligence analysts, as well as completing work schedules, reviewing time cards, conducting employee performance evaluations, and ensuring public records request compliance.

Additionally, the position will require above average education and knowledge of the current components of the department's records management and geographical information systems, crime and intelligence analysis functions and the requirements of the Idaho Public Records Law.

This class of employee is afforded discretion and works under general supervision.

Essential Duties & Responsibilities :

• Advises and recommends hiring and firing;
• Reviews timecards, and conducts employee performance evaluations;
• Assist the Community Services Lieutenant with managing the budget related to CAU to include ordering, purchasing and billing;
• Ensures public records request compliance;
• Establishes NIBRS specialist and crime and intelligence analysis personnel work schedules;
• Evaluates, recommends and coordinates training needs and requests for assigned personnel;
• Evaluates the performance of crime analysis personnel and counsels them as needed;
• Enforces and recommends disciplinary action when necessary;
• Functions as a member of the department's supervisory team;
• Is responsible for review and processing of requests for public records and any release of copies of those records is in compliance with State law and departmental guidelines;

Functions as the Department's Terminal Agency Contact (TAC) (or Assistant TAC) for Idaho Law Enforcement Telecommunications System (ILETS).

• This includes ensuring compliance, conducting reviews and performs audits of entries for the National Incident Based Reporting System (NIBRS) and the National Crime Information Computer (NCIC);
• Is responsible for NIBRS / UCR Program compliance and reporting. This includes report processing and coding of data utilized by crime analysts;
• Facilitates development of the Department's strategic plan, annual report, and authors or assists in writing documents that assist the organization in its operational performance;
• Compile and track departmental activities in the form of statistical data inclusive of key performance indicators (KPIs) for use in strategic planning, the department's annual report, research or survey design, grant data management and support, and for budgetary purposes;
• Performs administrative duties that include conducting research studies, creating dashboards, performing statistical analysis identifying temporal and spatial trends for staffing studies, needs assessments, surveys, and / or cost benefit analysis;
• Prepare and implement surveys for the police department, including internal and community surveys, evaluates and publishes survey results to department employees, the media, and other city leaders via a formal report, power point, or other means;
• Coordinates the Department accreditation initiative through a recognized accrediting organization, Idaho Chiefs of Police Association;
• Facilitates workplace inspections by auditors to ascertain compliance (ILETS, NCIC, and ICOPA);
• Prepares reports to identify compliance to establish standards or deficiencies thereof in coordination with overall organizational development for the police department to meet a minimum number of professional standards identified for law enforcement agencies including compliance for trainings, policy and procedure, and standard operating procedures;
• Represents the Department or Division in meetings, on task forces, community projects or initiatives in relation to assigned projects;
• Act as a liaison to the IT department and may serve as project manager for special projects. Assists with testing and managing systems and applications that support MPD informational needs;
• Creates queries and reports to export data from Information Systems for research and statistical purposes using various software tools that may include Geographical Information Systems, SSRS, SQL, Data Analysis and Mapping, Access, etc.;

Performs other duties as assigned or needed.

Job Specifications :

• A bachelor's degree from an accredited college or university, preferably in criminal justice, plus two years in crime analysis or an educational emphasis in statistical analysis, plus education or practical experience in data collection and computer operations;
• minimum of three years' experience entailing general supervision of professional staff in a law enforcement or government setting;
• Or any equivalent combination of experience, education and training which provides the knowledge, skills and abilities necessary to perform the work;
• Experience in systems administration or computer programming;
• Must display an attitude of cooperation and the ability to work well with others;

In this position the employee will be working towards a certification in one of the following) :

• California Department of Justice Crime and Intelligence Analyst desired;
• International Association of Crime Analysts (IACA) desired;

International Association of Crime and Intelligence Analysis; or

International Association of Law Enforcement Planners (IALEP) desired.

Knowledge, Skills & Abilities :

Requires a demonstrated knowledge and understanding of the data clerks' function in a city Police

• Department;
• Requires a demonstrated knowledge and understanding of crime analysts' functions in a city Police Department;
• Must be capable of multi-tasking, setting priorities, meeting deadlines, delegating assignments, distributing workloads, and leading by example;
• Requires a demonstrated knowledge of the following operating system and programs : Microsoft Windows OS, Microsoft Word, Excel, Access, Geographical Information System (GIS), SSRS, SQL Queries, Visio, and Power Point;
• Knowledge of relational Databases such as Microsoft SQL Server, MySQL, Microsoft Access;
• Knowledge of automated dashboards using Excel, Tableau, Power BI or similar software;
• Requires the demonstrated knowledge to enter and retrieve data in the following records management systems (RMS) : Windows based New World RMS, and ILETS / NCIC;
• Requires demonstrated knowledge of the internet for e-mail and browser searches;
• Requires demonstrated ability to effectively communicate verbally and in writing;
• Requires demonstrated ability to solve problems;
• Ability to work without supervision, establish priorities and organize work assignments for subordinates;
• Ability to motivate and train subordinates on work tasks;

Ability to get along with and develop cohesive relationships between co-workers, department administration, and the general public.

Work Environment and Physical Demands :

• Work is performed primarily in an office environment with moderate noise level. The employee in the class is frequently subject to inside environmental conditions which provide protection from weather conditions but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions;
• Constantly requires sitting at a desk for long hours up to eight (8) hours and the ability to lift up to ten (10) pounds;
• Constantly requires the repetitive movement of the wrists, hands, and / or fingers;
• Constantly requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks;
• Constantly requires clarity of speech and hearing, which permits the employee to communicate effectively with the public and other department members;

Supervisory responsibilities and decisions may increase relative stress when responding to citizen complaints that involve subordinates, or when involved in counseling, critiquing, or discussing evaluations with subordinates.

Travel Requirements :

Local travel is occasionally required;

Some in state and out of state travel may be required for training.