A company is looking for a Head of Customer Success to lead its Customer Success organization and drive customer engagement and growth.
Key Responsibilities
Ensure high-quality customer engagement throughout their lifecycle and drive adoption, retention, and expansion
Develop deep product expertise within the team and provide best practices to maximize customer value
Build and inspire a high-performance Customer Success organization with scalable processes and metrics
Required Qualifications
12+ years of experience leading Customer Success or post-sales organizations in a SaaS environment
7+ years of direct client management experience with enterprise-level customers
Proven ability to design, build, and scale global organizations and processes
Strong technical and product acumen, especially with enterprise SaaS technologies
Successful history of hiring, developing, and retaining talent across leadership and frontline roles
Head Of Customer • Gary, Indiana, United States