ServiceNow Workspace Delivery Admin/SME

Job Title : ServiceNow Workspace Delivery Admin / SME

Location : Remote

Type : Contract

Job Summary : We seek a highly skilled and motivated ServiceNow Workspace Delivery Admin / SME

The ideal candidate will be responsible for configuration, implementation, and post implementation maintenance of the ServiceNow platform Workspace Service Delivery tool, specifically focusing on the facilities management portion of the product

This role involves ensuring the platform's optimal performance, managing user access, deploying new functionalities, and providing support to end-users

Key Responsibilities :

• Platform Administration : Install, Manage and maintain the ServiceNow platform, ensuring its stability, performance, and security as it relates to workspace service delivery
• Configuration and Customization : Configure and customize the Workplace Service Delivery suite not limited to business requirements, including workspace reservations, and indoor mapping
• User Management : Manage user access, roles, and permissions within the ServiceNow platform
• Incident and Request Management : Handle incidents and service requests related to the Workplace Service Delivery suite, ensuring timely resolution and user satisfaction
• Integration and Migration Management : Integrate ServiceNow with other enterprise systems and tools to streamline processes and improve efficiency

Data will have to be migrated from the existing NUVOLO Space management application that runs on service-now

• Reporting and Analytics : Generate and analyze reports on platform usage, performance, and user satisfaction to identify areas for improvement
• Training and Support : Provide training and support to admins, end-users, ensuring they can effectively utilize the platform's features and functionalities
• Continuous Improvement : Stay updated with the latest ServiceNow features and best practices and implement improvements to enhance the platform's capabilities

Qualifications :

• Education : Bachelor's degree in computer science, Information Technology, or a related field
• Experience : Minimum of 4 years of experience in ServiceNow administration, with a focus on Workplace Service Delivery
• Skills :
• Proficiency in configuring and customizing ServiceNow modules
• Strong understanding of IT service management (ITSM) principles
• Excellent problem-solving and analytical skills
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with Space Optimization : WSD helps optimize the use of office spaces with advanced planning, insights, and reporting tools
• Implemented reservation management where Employees can easily reserve workspaces, meeting rooms, and other using web / mobile capabilities
• Implementing streamlined request for submitting and fulfilling service requests, such as maintenance, catering, and room configurations
• Implementing Interactive Maps and Wayfinding navigation across workplace locations with interactive maps and mobile wayfinding
• Utilize employee collaboration with workplace insights and on-site presence visibility

Preferred Qualifications :

• ServiceNow Certified System Administrator (CSA) certification
• Experience with ServiceNow integrations and automation
• Knowledge of scripting languages such as JavaScript
• Migrated from Nuvolo Facilities Management to Service now strongly preferred.
2 days ago