Job Description
OVERVIEW :
As a Cloud Operations and Customer Support Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS / SCI cleared Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Arnold, MO, or Springfield, VA.
GENERAL DUTIES :
Proactively manage and maintain cloud infrastructure ensuring high availability and performance. Respond to and resolve customer issues, providing top-tier technical support and customer service.
Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
Develop and maintain comprehensive documentation for application support procedures.
REQUIRED QUALIFICATIONS :
Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
2+ years of experience in IT with a strong focus on cloud operations and customer support. Proficiency with AWS cloud services and infrastructure management.
Exceptional troubleshooting and problem-solving skills.
Experience in providing customer-focused technical support.
Knowledge of Linux distributions (e.g., RedHat, CentOS).
Familiarity with DevOps practices, Agile / Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
CLEARANCE : TS / SCI minimum
TS / SCI minimum
About Procession Systems
About us
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