Sales Operations & KAM Support Manager

Department :

CCUS (phone number removed) : BUSINESS DEVELOPMENT

Job Category :

Strategy / Marketing / Sales

Job Code :

Program Analyst : POS(phone number removed)

Job Title :

Sales Operations & KAM Support Manager

Keywords :

Number of Positions :

Remaining Positions :

Duties :

This position is the primary support to the NORAM Corporate Business Development and Strategic & Key Account Management (SAM / KAM) functions combining Regional Sales Operations and SAM / KAM Plan and Opportunity analysis and preparation responsibilities.

Key Areas of Responsibility

NORAM Regional Sales Operations Management :

Manage regional CRM (T360) operations and adherence to Group Customer Relationship Management system policy

Train and on-board new users for T360

Assist users with functional issues related to T360 KISS ticket

Host bi-weekly call with NORAM Sales Ops team

Build monthly OI reports as required by their respective sales management (growth meeting and other reports)

Attend Sales Operations Leadership Team meetings once a quarter in-person and as-needed

Submit requests to Advisory Groups meeting held by central team to benefit NORAM's Sales Ops process

Draw up best practices and circulate them within the community of local sales operations and central administrators

Upon proposal of corporate Sales Operations, take part in user testing when major changes are made to the application

Support GBU, Domains and sectors in their specific needs (SRA monthly OI review) as required

Support local functions with T360 relevant data and analysis (Sales, Strategy, Marketing, Finance reports)

Manage local SER and OIR reviews

Update NORAM Directory once a quarter

Travel : Up to 25% travel annually, both domestic and international (IF position converts to Perm). The only anticipated travel required during the temp assignment is for the first week of training in Florida.

Preference for a candidate local to Washington D.C. but open to a Remote candidate within Eastern Time Zone

If local, candidate will be hybrid in office 2-3 days / week

Potential for extension and temp to perm

Skills : Required :

Required :

Strong interpersonal and team working skills

Robust presentation and writing capabilities

Solid experience with Excel macros and data analytical skills

Strong facility with CRM applications and MS Office

Preferred :

8 years of experience in aerospace & defense or high technology industry in either business development, sales, marketing, finance or project management roles.

MBA or Master's Degree in finance

Well-developed network of Thales PoCs for Sales and T360 reporting

Good general knowledge of Thales organization at Group, GBU, BL and NORAM unit levels

Education :

Bachelor's degree in Engineering, Business, Economics or related course of study with at least 5 years of experience in aerospace & defense or high technology industry in either business development, sales, marketing, finance or project management roles, or an equivalent combination of education and experience.

Languages : English

English

Read

Write

Speak

Attachments :

Skills and Experience

Skills : Required

Required

EXCEL

PRESENTATION SKILLS

Additional

Languages :

English( Speak, Read, Write )

Minimum Degree Required :

Bachelor's Degree

Also Preferred : Location

Location

Client Location

Country : United States

United States

State / Province : Virginia

Virginia

City : Arlington

Arlington

Address :

2733 South Crystal Drive, 10

POSTAL CODE : 22202

22202

Work Location

Same as Client Location

Other Client Location

Work Completed Offsite

Schedule

Start Date : 10 / 14 / 2024

10 / 14 / 2024

Hours Per Week : 40.00

40.00

Est. End Date : 06 / 09 / 2025

06 / 09 / 2025

Hours Per Day : 8.00

8.00

Schedule Notes :

Primarily 9am-5pm, but requires flexibility for business needs (i.e. early morning calls and tight deadlines)

Days Per Week : 5.00

5.00

Attachment : REQUEST INFORMATION

REQUEST INFORMATION

Workday Requisition #

R(phone number removed)

Briefing Date 3 / 21

05 / 09 / 2024

Magnit VMS Requisition #

phone number removed)

Previous Incumbent (if any)

Hiring Manager

David Scruggs

Names of Referrals Identified (if any)

N / A

Timecard / Expense Approver

if different from HM)

Ideal Start Date

9 / 30 / 2024

Additional Delegates

if any)

Expected End Date

1 / 31 / 2025

Upcoming HM Out of Office :

Potential to Extend

Reason for Search

LOA Coverage

Potential to Convert

Reason Detail

Expected Date to Start Interviewing

ASAP

POSITION DETAILS

Number of Positions

Open to Work from Home / Hybrid? (If yes, list schedule)

Advertised Job Title

Sales Operations & KAM Support Manager

Internet connection required if WFH?

Thales Job Title

Sales Operations & KAM Support Manager

Time Zone Restrictions

Eastern

Thales Job Category

Strategy / Marketing / Sales

Hours Per Week

Thales Job Code

POS(phone number removed)

OT Required?

Potentially

Client Location

2733 South Crystal Drive

Arlington, VA, 22202

Shift Schedule (include any On-Call requirements)

Primarily 9am-5pm, but requires flexibility for business needs (i.e. early morning calls and tight deadlines)

Work Location

if different)

Is Travel Required?

If so, how often and where?

The only anticipated travel required during the temp assignment is for the 1 st week of training in Florida

If position turns Perm, potential for travel to Paris 1x per quarter and Canada for training

Explain FTE conversion process at a high level.)

DUTIES, SKILLS, AND EDUCATION

Primary Duties & Responsibilities

Manage regional CRM (T360) operations and adherence to Group Customer Relationship Management system policy

Train and on-board new users for T360

Assist users with functional issues related to T360 KISS ticket

Host bi-weekly call with NORAM Sales Ops team

Build monthly OI reports as required by their respective sales management (growth meeting and other reports)

Attend Sales Operations Leadership Team meetings once a quarter in-person and as-needed

Submit requests to Advisory Groups meeting held by central team to benefit NORAM's Sales Ops process

Draw up best practices and circulate them within the community of local sales operations and central administrators

Upon proposal of corporate Sales Operations, take part in user testing when major changes are made to the application

Support GBU, Domains and sectors in their specific needs (SRA monthly OI review) as required

Support local functions with T360 relevant data and analysis (Sales, Strategy, Marketing, Finance reports)

Manage local SER and OIR reviews

Update NORAM Directory once a quarter

Deliverables / Expectations

Key Stakeholders / Relationships

Any Direct Reports

Systems / Software / Tools Used

Microsoft Dynamics CRM, Excel, Powerpoint

Minimum Degree and / or Years of Experience Required

Duties Require Driving

Clearance and / or DOT Required

If YES, list specific clearance(s) or DOT requirements

N / A

Reliability / Secret / NATO, Controlled Goods, FAA / DOT, FTA / DOT)

REQUIREMENTS FOR CANDIDATE SUBMISSION

Required : skills / attributes / experiences / competencies candidate MUST already possess to be considered for an interview.

Preferred : something you would like candidates to have, or something that can be learned, and you are willing to teach.

Skills, Experience, Education, Technical / Specialized Knowledge, Certifications, Language

Bachelor's degree in Engineering, Business, Economics or related course of study with at least 5 years of experience in aerospace & defense or high technology industry in either business development, sales, marketing, finance or project management roles, or an equivalent combination of education and experience.

Strong interpersonal and team working skills

Robust presentation and writing capabilities

Solid experience with Excel macros and data analytical skills

Strong facility with CRM applications and MS Office

8 years of experience in aerospace & defense or high technology industry in either business development, sales, marketing, finance or project management roles.

MBA or Master's Degree in finance

Well-developed network of Thales PoCs for Sales and T360 reporting

Good general knowledge of Thales organization at Group, GBU, BL and NORAM unit levels

SUCCESS IN THE ROLE

Describe a typical day / week / month.

This position is a piece of the global pipeline for Thales U.S. and Canada. Manages a $3B portfolio that will be tracked and reported on a monthly basis using Microsoft Dynamics CRM.

Will also report on upcoming deals and status.

How is Success Defined & Measured?

What are the Key Performance Indicators?

Top 3 Challenges of the Role?

Ideal candidate has a strong account management background, personable, and not afraid to pick up the phone and develop relationships.

CANDIDATE VALUE PROPOSITION

Why Would a Candidate Want THIS Job?

What's Your Management Style?

Why Would Someone Want to Work for YOU ?

What is the Team Culture Like?

Are there Opportunities to Develop?

Leadership Opportunities?

Growth / Career Progression?

POTENTIAL FOR FLEXIBLE WORKING ACCOMMODATIONS

Part Time Work

Alternate Background / Industries

Flexible Schedule

New Graduates

Job Sharing

Junior Candidates

POSITION FINANCIAL DETAILS

Line of Business

US Business Development

Any Flexibility in Rates?

Cost Center

CCUS (phone number removed) BUSINESS DEVELOPMENT

Comparable FTE FLSA Classification

Non-Exempt

Salary Range (Low End)

Sponsorship Available?

Salary Range (High End)

Relocation Available?

Max Pay Rate

Contract Functional Area

Professional

Max Bill Rate

Markup (Payroll vs. Staffing vs. IC)

Discuss market intelligence and trends.)

INTERVIEW PROCESS

1 st Interview w / David

Initial Screening Questions / Key Areas

2 nd Interview w / Chiara

NOTES

Does the HM have any upcoming Travel or Leave?

Nominate alternate panel members?

Any pre-work required for candidate? (mock presentation or portfolio prep)

CONTINGENT WORKFORCE TALENT ACQUISITION PROCESS