Department :
CCUS (phone number removed) : BUSINESS DEVELOPMENT
Job Category :
Strategy / Marketing / Sales
Job Code :
Program Analyst : POS(phone number removed)
Job Title :
Sales Operations & KAM Support Manager
Keywords :
Number of Positions :
Remaining Positions :
Duties :
This position is the primary support to the NORAM Corporate Business Development and Strategic & Key Account Management (SAM / KAM) functions combining Regional Sales Operations and SAM / KAM Plan and Opportunity analysis and preparation responsibilities.
Key Areas of Responsibility
NORAM Regional Sales Operations Management :
Manage regional CRM (T360) operations and adherence to Group Customer Relationship Management system policy
Train and on-board new users for T360
Assist users with functional issues related to T360 KISS ticket
Host bi-weekly call with NORAM Sales Ops team
Build monthly OI reports as required by their respective sales management (growth meeting and other reports)
Attend Sales Operations Leadership Team meetings once a quarter in-person and as-needed
Submit requests to Advisory Groups meeting held by central team to benefit NORAM's Sales Ops process
Draw up best practices and circulate them within the community of local sales operations and central administrators
Upon proposal of corporate Sales Operations, take part in user testing when major changes are made to the application
Support GBU, Domains and sectors in their specific needs (SRA monthly OI review) as required
Support local functions with T360 relevant data and analysis (Sales, Strategy, Marketing, Finance reports)
Manage local SER and OIR reviews
Update NORAM Directory once a quarter
Travel : Up to 25% travel annually, both domestic and international (IF position converts to Perm). The only anticipated travel required during the temp assignment is for the first week of training in Florida.
Preference for a candidate local to Washington D.C. but open to a Remote candidate within Eastern Time Zone
If local, candidate will be hybrid in office 2-3 days / week
Potential for extension and temp to perm
Skills : Required :
Required :
Strong interpersonal and team working skills
Robust presentation and writing capabilities
Solid experience with Excel macros and data analytical skills
Strong facility with CRM applications and MS Office
Preferred :
8 years of experience in aerospace & defense or high technology industry in either business development, sales, marketing, finance or project management roles.
MBA or Master's Degree in finance
Well-developed network of Thales PoCs for Sales and T360 reporting
Good general knowledge of Thales organization at Group, GBU, BL and NORAM unit levels
Education :
Bachelor's degree in Engineering, Business, Economics or related course of study with at least 5 years of experience in aerospace & defense or high technology industry in either business development, sales, marketing, finance or project management roles, or an equivalent combination of education and experience.
Languages : English
English
Read
Write
Speak
Attachments :
Skills and Experience
Skills : Required
Required
EXCEL
PRESENTATION SKILLS
Additional
Languages :
English( Speak, Read, Write )
Minimum Degree Required :
Bachelor's Degree
Also Preferred : Location
Location
Client Location
Country : United States
United States
State / Province : Virginia
Virginia
City : Arlington
Arlington
Address :
2733 South Crystal Drive, 10
POSTAL CODE : 22202
22202
Work Location
Same as Client Location
Other Client Location
Work Completed Offsite
Schedule
Start Date : 10 / 14 / 2024
10 / 14 / 2024
Hours Per Week : 40.00
40.00
Est. End Date : 06 / 09 / 2025
06 / 09 / 2025
Hours Per Day : 8.00
8.00
Schedule Notes :
Primarily 9am-5pm, but requires flexibility for business needs (i.e. early morning calls and tight deadlines)
Days Per Week : 5.00
5.00
Attachment : REQUEST INFORMATION
REQUEST INFORMATION
Workday Requisition #
R(phone number removed)
Briefing Date 3 / 21
05 / 09 / 2024
Magnit VMS Requisition #
phone number removed)
Previous Incumbent (if any)
Hiring Manager
David Scruggs
Names of Referrals Identified (if any)
N / A
Timecard / Expense Approver
if different from HM)
Ideal Start Date
9 / 30 / 2024
Additional Delegates
if any)
Expected End Date
1 / 31 / 2025
Upcoming HM Out of Office :
Potential to Extend
Reason for Search
LOA Coverage
Potential to Convert
Reason Detail
Expected Date to Start Interviewing
ASAP
POSITION DETAILS
Number of Positions
Open to Work from Home / Hybrid? (If yes, list schedule)
Advertised Job Title
Sales Operations & KAM Support Manager
Internet connection required if WFH?
Thales Job Title
Sales Operations & KAM Support Manager
Time Zone Restrictions
Eastern
Thales Job Category
Strategy / Marketing / Sales
Hours Per Week
Thales Job Code
POS(phone number removed)
OT Required?
Potentially
Client Location
2733 South Crystal Drive
Arlington, VA, 22202
Shift Schedule (include any On-Call requirements)
Primarily 9am-5pm, but requires flexibility for business needs (i.e. early morning calls and tight deadlines)
Work Location
if different)
Is Travel Required?
If so, how often and where?
The only anticipated travel required during the temp assignment is for the 1 st week of training in Florida
If position turns Perm, potential for travel to Paris 1x per quarter and Canada for training
Explain FTE conversion process at a high level.)
DUTIES, SKILLS, AND EDUCATION
Primary Duties & Responsibilities
Manage regional CRM (T360) operations and adherence to Group Customer Relationship Management system policy
Train and on-board new users for T360
Assist users with functional issues related to T360 KISS ticket
Host bi-weekly call with NORAM Sales Ops team
Build monthly OI reports as required by their respective sales management (growth meeting and other reports)
Attend Sales Operations Leadership Team meetings once a quarter in-person and as-needed
Submit requests to Advisory Groups meeting held by central team to benefit NORAM's Sales Ops process
Draw up best practices and circulate them within the community of local sales operations and central administrators
Upon proposal of corporate Sales Operations, take part in user testing when major changes are made to the application
Support GBU, Domains and sectors in their specific needs (SRA monthly OI review) as required
Support local functions with T360 relevant data and analysis (Sales, Strategy, Marketing, Finance reports)
Manage local SER and OIR reviews
Update NORAM Directory once a quarter
Deliverables / Expectations
Key Stakeholders / Relationships
Any Direct Reports
Systems / Software / Tools Used
Microsoft Dynamics CRM, Excel, Powerpoint
Minimum Degree and / or Years of Experience Required
Duties Require Driving
Clearance and / or DOT Required
If YES, list specific clearance(s) or DOT requirements
N / A
Reliability / Secret / NATO, Controlled Goods, FAA / DOT, FTA / DOT)
REQUIREMENTS FOR CANDIDATE SUBMISSION
Required : skills / attributes / experiences / competencies candidate MUST already possess to be considered for an interview.
Preferred : something you would like candidates to have, or something that can be learned, and you are willing to teach.
Skills, Experience, Education, Technical / Specialized Knowledge, Certifications, Language
Bachelor's degree in Engineering, Business, Economics or related course of study with at least 5 years of experience in aerospace & defense or high technology industry in either business development, sales, marketing, finance or project management roles, or an equivalent combination of education and experience.
Strong interpersonal and team working skills
Robust presentation and writing capabilities
Solid experience with Excel macros and data analytical skills
Strong facility with CRM applications and MS Office
8 years of experience in aerospace & defense or high technology industry in either business development, sales, marketing, finance or project management roles.
MBA or Master's Degree in finance
Well-developed network of Thales PoCs for Sales and T360 reporting
Good general knowledge of Thales organization at Group, GBU, BL and NORAM unit levels
SUCCESS IN THE ROLE
Describe a typical day / week / month.
This position is a piece of the global pipeline for Thales U.S. and Canada. Manages a $3B portfolio that will be tracked and reported on a monthly basis using Microsoft Dynamics CRM.
Will also report on upcoming deals and status.
How is Success Defined & Measured?
What are the Key Performance Indicators?
Top 3 Challenges of the Role?
Ideal candidate has a strong account management background, personable, and not afraid to pick up the phone and develop relationships.
CANDIDATE VALUE PROPOSITION
Why Would a Candidate Want THIS Job?
What's Your Management Style?
Why Would Someone Want to Work for YOU ?
What is the Team Culture Like?
Are there Opportunities to Develop?
Leadership Opportunities?
Growth / Career Progression?
POTENTIAL FOR FLEXIBLE WORKING ACCOMMODATIONS
Part Time Work
Alternate Background / Industries
Flexible Schedule
New Graduates
Job Sharing
Junior Candidates
POSITION FINANCIAL DETAILS
Line of Business
US Business Development
Any Flexibility in Rates?
Cost Center
CCUS (phone number removed) BUSINESS DEVELOPMENT
Comparable FTE FLSA Classification
Non-Exempt
Salary Range (Low End)
Sponsorship Available?
Salary Range (High End)
Relocation Available?
Max Pay Rate
Contract Functional Area
Professional
Max Bill Rate
Markup (Payroll vs. Staffing vs. IC)
Discuss market intelligence and trends.)
INTERVIEW PROCESS
1 st Interview w / David
Initial Screening Questions / Key Areas
2 nd Interview w / Chiara
NOTES
Does the HM have any upcoming Travel or Leave?
Nominate alternate panel members?
Any pre-work required for candidate? (mock presentation or portfolio prep)
CONTINGENT WORKFORCE TALENT ACQUISITION PROCESS