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Solutions Manager

Solutions Manager

VirtualVocationsGrand Rapids, Michigan, United States
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A company is looking for a Solutions Manager to provide superior customer service and technical support to clients.

Key Responsibilities

Deliver exceptional customer service by addressing inquiries and troubleshooting issues

Coordinate communication with internal and external customers and document all interactions

Organize and resolve assigned work efficiently while supporting application functionality

Required Qualifications

High School Diploma or Equivalent

2+ years of experience in a support role, particularly in healthcare

Experience anticipating customer needs and providing a positive experience

Ability to navigate Internet Explorer and Microsoft Office

Demonstrated ability to meet performance objectives and service level agreements

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Solution Manager • Grand Rapids, Michigan, United States

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