Collections Specialist - Cleaning & Construction

Title : Collections Specialist

Location : Norwalk, CT

Hourly Range : $20.00 to $25.00 Hourly Rate ( Depends on Experience)

FLSA Classification : Full-Time, Non-Exempt

DESCRIPTION

ServPro of Fairfield County (Norwalk, CT) area is seeking an individual to fill the role of the Collections Specialist. In this role, the successful candidate will monitor and analyzing customer accounts to develop strategies to mitigate risk for past due bills owed to SERVPRO of Stamford for a multi-franchise residential and commercial mitigation business.

As the Collection Specialist, you will be responsible for contacting customers to collect overdue payments and negotiating payment plans.

You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit and risk management.

The Collections Specialist will be highly organized, energetic, and will take the initiative to provide day to day collections support in a high volume and fast paced office environment while maintaining a smooth operational reporting workflow.

Please Note : This is a Pet Friendly Office!

Essential Duties & Responsibilities

• Ability to manage multiple accounts and prioritize tasks effectively.
• Experience in developing and implementing collections strategies .
• Proven track record of meeting or exceeding collections targets.
• Regularly following up with customers to obtain expected payment status on past due payments via phone, email, or by mail to collect data and prepare monthly metrics.
• Keeping organized, accurate and detailed documentation and dates of all correspondence with customers and payment arrangements and follow up dates.
• Experience working with legal to submit small claims to resolve collections disputes.
• When required - handle all third-party collection processes - including Liens and documentation of such records.
• Ensure that all collection policies and procedures are followed and keep a calendar of key dates for accounts between 61 & 90 days for liens.
• Updating outstanding receivable totals and unpaid invoices.
• Weekly reporting on collection efforts based on the monthly aging report statement to the Owner and Financial Controller.
• Ability to work independently and make decisions autonomously.
• Excellent communication and negotiation skills.
• Process credit card payments.
• Prepare bank deposits.
• Process invoice credits or adjustments.

Other

Other ad-hoc duties assigned and requested by management.

REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS :

• Proficiency with Online QuickBooks Software (5+ years)
• Proficiency with relevant computer software : Microsoft Office Suite, SharePoint, and OneDrive (5+ years).
• Intermediate experience with Excel Spreadsheets (5+ years).
• 5 to 8+ years of high-volume collections experience.
• 5 to 8+ years of accounts payable & receivable knowledge & experience.
• 5 to 8+ years accounts receivable, bookkeeping, and general accounting experience
• Knowledge of regulatory standards and compliance requirements
• Excellent time management skills to prioritize and complete a wide variety of collection tasks throughout the day.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills
• Strong organizational and planning skills.
• Previous experience in insurance claims processing industry, restoration, cleaning, or construction industry.
• Capable of working in a fast-paced, and team-oriented environment.

EDUCATION

• High school diploma / GED, required
• Associate degree in business, finance or administration, preferred

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

Benefits :

• 401(k) with company match
• Health insurance
• PTO / Sick, Vacation Paid Time Off
• Holidays
• Professional development assistance

Schedule :

• 8-hour day / 40 hours per week shift, required
• Monday to Friday

Overtime Requirement :

We are a 24 / 7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

WORKING CONDITIONS Environment :

This position will be in-office environment, not eligible for hybrid or remote.

Ability to commute :

Norwalk, CT 06851 :

Reliably commute or planning to relocate before starting work (Required)

Physical Demands :

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.

ABOUT SERVPRO History

SERVPRO of Fairfield County understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business.

Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened. SERVPRO of Fairfield County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage.

SERVPRO of Fairfield County can also mitigate mold and mildew from your home or business.

Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us.

With over 35 years we have helped

thousands of people and businesses to recover from disaster as quickly as possible.

Training

We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration.

From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.

SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.

All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws.

All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.