Customer Care Coordinator
We are looking for a Customer Care Coordinator to provide essential administrative support for our warranty department. In this role, you'll be responsible for processing warranty work orders, maintaining homeowner records, and managing service and emergency repair requests.
This is for New Home Construction. Occasional travel to job sites may be required.
Key Responsibilities :
- Handle incoming calls from homeowners regarding warranty concerns, provide assistance, and escalate urgent matters to management when necessary.
- Process and track warranty work orders, coordinating with homeowners, subcontractors, and field teams to ensure timely completion.
- Maintain accurate homeowner records and ensure all necessary documentation is properly filed.
- Run reports every two weeks to monitor open work orders, emergency requests, missed appointments, and the status of repairs.
- Oversee the transition of completed lots from construction to warranty, ensuring all records are up to date.
- Track homeowner survey responses, acknowledge feedback, and maintain a record of scores.
- Manage and update insurance information for all warranty subcontractors, ensuring compliance.
- Provide general administrative support to the team, including scheduling, correspondence, file management, and ordering supplies.
Requirements :
- High school diploma or GED with 2-4 years of relevant experience, ideally in homebuilding or construction.
- Strong proficiency in Microsoft Office; familiarity with Build Pro is a plus.
- Excellent organizational skills with the ability to handle multiple tasks in a fast-paced environment.
- A valid driver’s license, reliable transportation, and auto insurance are required.
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