Field Service Technician

Purpose of the position

The purpose of the Field Service Technician is to provide the best customer experience by performing service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external locations or Hiab shop locations in line with Manager’s instructions.

The Field Service Technician is responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Together we keep everyday life moving by unlocking the full potential of load handling in our customers’ businesses.

Main tasks and responsibilities

Manage the customer and respond to Customer in a way that maximizes customer satisfaction

Follow Hiab Customer Satisfaction Guidelines

Manage and follow the Service process

Inspect, troubleshoot, report, plan and then conduct service or repair with Hiab quality

Submit regular reports according to company procedures

Keep adequate records and maintain documentation in line with agreed standards

Plan and manage personal time and resources for maximum benefit of Hiab and the customer

Make judgements about the most cost effective and efficient approach to providing service

Maintain documentation to ensure accurate invoicing to the customer, in real time

Manage and protect the security and traceability of spare parts

Identify new business opportunities

Recognize sales opportunities and communicate to District Service Manager

Provide feedback to District Service Manager to support continuous quality improvement

Participate in innovative thinking about ways to improve service efficiency

Coach / tutor junior colleagues and trainees as necessary

Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

And other duties, as assigned.

What you’ll need to succeed

Service mindset

Technical and product knowledge

Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment

Staying up to date with technical specifications of relevant equipment

Commercial Awareness and Cost Efficient way of working

Continuous Improvement mindset

Driving license (CDL-class B or higher for field service technician may be required)

Minimum high school education / GED; Technical or Secondary College Preferred

3+ years of mechanical, hydraulic, or electrical operations

Own tools required

Ability to obtain a 1 year DOT Medical Card is required for this position

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.

Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well :

$3000 SIGN ON Bonus!

Comprehensive benefit package including; health, vision, dental, voluntary life / disability insurance upon first date of employment.

As low as $0 premium!

401k program with company match

Personal time off and company-paid holidays

You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business

Opportunities for career growth and competitive salary commensurate with experience

Paid training

Boot allowance

Company mentoring program

Tuition reimbursement for job-related continued education