Sales Solutions Analyst (hybrid)

Essential Duties / Responsibilities

• Interacts with business stakeholders and subject matter experts to understand project charters and business objectives to gather, document and analyze business needs and translate to requirements for project execution
• Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions.
• Takes responsibility for investigative work to determine the business requirements application gap analysis, that provide value to both internal and external customers
• Works collaboratively with management, employees and project resources to execute on prioritized work and ensure deadlines are met with the expected level of quality
• Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholder
• Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him / herself to the commitments made for business analysis deliverables.
• Maps process in both current and future state to identify process improvements and the workflow for new or enhanced websites and applications
• Supports project teams through all aspects of project execution including requirements gathering, user story creation, execution of testing
• Drives process improvement initiatives for the Project Execution Team

Working Conditions :

• Open office environment.
• Some overtime required as special projects arise.
• Travel - Minimal

Minimum Requirements :

• Excellent interpersonal skills to build relationships and work effectively to support the teams’ deliverables
• Strong organizational skills with the ability to handle multiple assignments
• Ability to lead by influence rather than by reporting structure

Preferred Qualifications :

• Bachelor’s degree with system / process development focus or equivalent; experience may be considered in lieu of a degree
• 3+ years of experience in energy industry environment
• Self-directed; comfortable with working with individuals at all organizational levels; effective at managing multiple activities and meeting deadlines
• A minimum of 3 years’ experience in analyzing and developing business processes and participating in business processes and system improvement efforts is preferred

Additional Knowledge, Skills and Abilities :

• Comprehensive understanding of NRG platforms, processes and products across retail footprint including C&I, Mid Com and Matrix level segments
• Experience supporting API driven projects to ensure functionality and reliability meet expectations. Effectuate smooth communication between internal stakeholders and business partners
• Knowledge of Process Excellence methods and methodologies such as Business Process Management, Six Sigma, Project Management.
• Experienced user of SQL server, VBA, Oracle, Microsoft Excel, Word, PowerPoint and Visio (or Miro)

Physical Requirements :

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
30+ days ago