- Troubleshoot and monitor activity throughout the network.
- Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.
- Interact with departments to address issues identified within the network.
- Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems.
- Additional duties as assigned.
Requirements
- High school diploma or GED required. Associates degree in Networking or IT preferred.
- Minimum of 6 months within Mediacom Tier 2 or BTSC, or equivalent Cable TV / Broadband / Telecommunications experience required.
- Applied knowledge of data networks, and / or telecommunication infrastructure, and / or maintaining a cable plant
- Working knowledge of Cisco Technologies.
- Working knowledge of DWDM and SONET.
- Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus.
- Excellent troubleshooting skills.
- Good decision-making skills.
- Ability to work under stress.
- Ability to follow detailed procedures.
- Ability to work within a team environment.
- Excellent written and verbal communication and interpersonal skills.
Benefits
- Company Provided Equipment!
- Hybrid schedule!
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Pay increases through self-guided training!
- Shift differential pay increase for evening shifts!
- Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet / cable services are provided!
- Education Enrichment up to $5,000 per year for qualified employees!
- Employee Wellness Program!
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