Principal Customer Success Architect

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Principal Customer Success Architect to manage the success journey of its largest and most strategic customers.

Key ResponsibilitiesAct as the voice of the customer for key strategic accounts and promote best practicesCollaborate with account teams to translate customer outcomes into actionable plansBuild and maintain an account risk reduction program to identify and mitigate risksRequired Qualifications15+ years of industry experience in a customer-facing role within software or technology10+ years of experience leading customer success for major accountsExpert understanding of data formats and structures (e.

g., JSON, CSV, SQL / NoSQL)Working knowledge of Internet protocols and services (e.g., HTTP, SMTP, SSH)Experience with coding in Python, Bash, Batch, and / or PowerShell

7 days ago
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