A company is looking for an IT Service Manager IV to manage end-to-end IT service delivery and operations.Key ResponsibilitiesServe as a subject matter expert in production control systems and provide technical guidanceAnalyze metrics and implement service improvement plans focused on business enhancementsOversee vendor work and ensure accurate outcomes while maintaining technical expertiseRequired QualificationsBachelor's Degree in Information Systems, Computer Science, or related field, or equivalent experience7 years of experience with ServiceNow Configuration Management Database or similar systems3+ years of vendor / supplier oversight experience5+ years managing end-to-end IT service delivery and operationsITIL certification or comparable ITIL / ITSM related work experience
IT Service Manager
A company is looking for an IT Service Manager IV to manage end-to-end IT service delivery and operations. ...
It Manager I, (client Services)
Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy...
IT Service Desk Manager
Key Responsibilities:Manage incident, problem, change, and knowledge management processesDevelop and implement processes to ensure high-quality IT supportMonitor help desk performance metrics and ensure adherence to service level agreements (SLAs)Required Qualifications:Bachelor's degree in computer...
Analyst, Service Desk (IT Asset Manager)
Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) ins...
IT Services Manager
Key Responsibilities:Lead and manage daily operations of the IT Services team, providing guidance and oversightDevelop and maintain KPIs for the Service Desk to ensure high-quality service deliveryManage vendor relationships and monitor the usage of the company's toolsRequired Qualifications:3-5 yea...
Mid-level IT Project Manager
As a Project Manager specializing in MSP transition projects, you will work in conjunction with the Transition Manager, MSP Transition Leader and advisory services team to ensure the successful execution of the transition project from one Managed Service Provider (MSP) to another. Your primary focus...
Mid-level IT Project Manager
As a Project Manager specializing in MSP transition projects, you will work in conjunction with the Transition Manager, MSP Transition Leader and advisory services team to ensure the successful execution of the transition project from one Managed Service Provider (MSP) to another. Your primary focus...
Mid-level IT Project Manager
As a Project Manager specializing in MSP transition projects, you will work in conjunction with the Transition Manager, MSP Transition Leader and advisory services team to ensure the successful execution of the transition project from one Managed Service Provider (MSP) to another. Your primary focus...
IT Service Manager (ITIL MP Certification)
We are seeking a dynamic and seasoned IT Service Manager with an ITIL MP Certification to join our innovative technology team. Developing and managing the IT service catalog, ensuring that it accurately reflects the services we offer and that it is easy for our customers to use. As an IT Service Man...
Senior IT Service Manager - ADSHHS
We are seeking a Senior IT Service Manager to lead IT service management operations, focusing on customer relationship management, service delivery, and IT workflows for the Health and Human Services (HHS) department. The successful candidate will manage service desk operations, incident and change ...