Dining Room Supervisor - The Ridley

Job Description

Overview

Lead the exceptional guest experiences at The Ridley, Charlottesville's destination for high-quality American fare, local beer, and craft cocktails As a Dining Room Supervisor, you will be responsible for managing the operations of the dining room and ensuring guests have a pleasant experience.

Your leadership skills, passion for hospitality, and dedication to delivering exceptional service will set the standard for our establishment.

Competitive Benefits :

• Health / Dental / Vision coverage
• Paid Time Off
• 401(k) with company match
• Short and Long-Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts : Hotels, Travel, Tickets, Restaurants
• Eligibility for discounted meal plan at HBCU client locations

Responsibilities

Responsibilities :

• Manage restaurant operations to enhance customer experiences.
• Supervise and train dining staff for exceptional service.
• Handle reservations and optimize seating arrangements.
• Ensure accuracy in order taking and transmission to the kitchen.
• Promote upselling and maintain a strong grasp of the menu.
• Resolve conflicts among staff and address customer concerns.
• Uphold health, safety, and sanitation regulations.
• Collaborate with kitchen staff for efficient service.
• Maintain a clean and inviting dining environment.
• Provide leadership and guidance during peak hours.

Qualifications

Qualifications :

• Previous experience in restaurant or hospitality management.
• Strong communication and leadership skills.
• Knowledge of food safety and health regulations.
• Ability to handle high-pressure situations and solve problems effectively.

Who We Are :

The Ridley is a Charlottesville-based restaurant located within The Draftsman Boutique Hotel near The University of Virginia.

As part of Thompson Hospitality, the nation's largest minority-owned food and facilities management company, we take pride in being one of Charlottesville's Black-owned restaurants, paying homage to Dr.

Walter Ridley, a trailblazer in education. Our menu is designed with inclusivity in mind, offering a modern Southern dining experience that celebrates diversity and brings people together through food.

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management.

We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in : one guest, one client, one team member at a time.

As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than million guests each year.

Thompson Hospitality focuses on three core areas in everything we do :

• Purpose
• Give back to our communitiesCelebrate diversity
• PeopleDo the right thingTreat people the way you want to be treatedAlways do your bestBe accountable for our actions
• PerformanceServe the highest quality foodProvide world-class serviceMaintain flexibility to better serve our clients

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.