Job Description
Job Description
Job Description
Overview
Customer solutions advocate. Coordinate and supervise activities concerned with assessing existing customer equipment and providing creative solutions by suggesting equipment, troubleshooting, and resolving customer reports of technical problems by performing the following duties.
Responsibilities
- Responsible for on-site field visits to collect data, partner with the customer on potential solutions and supervise the installation of equipment.
- Investigate and resolve customer reports of technical problems with equipment, perform analysis, and provide solutions.
- Partner with customers to ensure excellent communication, timely reports, and insightful service.
- Responsible to insure all new or modified installations of equipment have been completed to ensure full functionality according to applicable industry standards, company standards, and customer specifications.
- Review performance reports and documentation from customers and inspect malfunctioning or damaged equipment to determine nature and scope of problem.
- Analyze inspection reports to determine source of problem. Make recommendations for repairs, replacements, upgrades and / or corrective actions.
- Coordinates problem resolutions with Field Service, Engineering, and other inter-company departments to expedite service.
- Maintains records of reports. Responsible for submitting reports to the Field Service Supervisor.
- Provides recommendations to Field Service Supervisor on recurring equipment problems noted in the field to instigate corrective action in design, production, and / or service to eliminate future problems.
- Regular attendance, ability to arrive at work punctually, ability to work on site, ability to work overtime.
- Work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management.
- Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department.
Qualifications
- Bachelor’s degree; or at least three years related experience and / or training; or equivalent combination of education and experience
- Must be able to travel 50% of the time
Kelvion Inc., is an Equal Employment / Affirmative Action Employer
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