Grow with us!
We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas.
We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
What are you waiting for? APPLY TODAY!
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
- Responsibilities include :
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
Qualifications / Requirements
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
Member Services Representative
A company is looking for a Member & Recipient Services Representative to assist individuals with mental health, developmental, and substance abuse disabilities in accessing necessary services. ...
Member Services Representative, AACU Mortgage Processing
Serve in a backup role for initial member contact via incoming phone calls and for taking applications through our Prime Alliance loan origination system. ...
Member Services Representative Overnight Weekend
Overnight Closer (Member Services Representative). The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Planet Fitness members, prospective members and guests. G...
Member Services Representative
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Take prospective members on tours then assist them with the new account sign-up process. Facilitate needed updates to member’s accounts. Respond ...
Overnight Member Services Representative
We are seeking a dedicated Overnight Member Services Representative to join our team at Absolute Recomp. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the safety and security of our facility during the overnight hours. Greet and assist m...
Member Services Representative
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Take prospective members on tours then assist them with the new account sign-up process. Facilitate needed updates to member’s accounts. Respond ...
Financial Services Representative – State Farm Agent Team Member
Linda DeSpain - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative – State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their famil...
Member Services Representative Overnight
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Take prospective members on tours then assist them with the new account sign-up process. Facilitate needed updates to member’s accounts. Respond ...
Member Services Representative
Absolute Recomp is looking for a highly motivated member services representative who is passionate about helping people in the fitness industry. Selling experience is a plus but full training will be provided to give you the tools you need to be a highly capable team member. ...
Member Services Representative (Holiday Loan Processing)
Member Services Representative (Holiday Loan Processing). Responsible for working directly with Loan Officers and client’s Credit Union members to make the Holiday Loan experience the best it can be. Ability to exercise excellent member and customer service skills. Above average ability to int...