Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team.
We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.
Responsibilities
Act as the main point of contact and product expert during your clients first 30-90 days
Engage with users during their prospecting journey to drive product adoption
Onboard and educate clients on the Chargezoom platform
Provide clients with platform tours and help them process their first transaction
Ensure customers set their automations up in the most efficient way possible
Identify gaps in the experience that causes confusion or prevents the user from moving forward
Help develop and implement industry leading onboarding processes that delight new customers
Collaborate with Growth and Product teams to provide feedback on opportunities and gaps
Close small dollar value deals, by helping the customer through the process
Requirements
2 years of customer-facing experience, preferably at a SaaS company
Track record for building and nurturing relationships with multiple stakeholders and customers
Thoughtful verbal and written communication through a variety of channels
Passion for technology and driving product improvements
Experience working in HubSpot CRM or Help Desk tools is a plus
What Success Looks Like
Ability to work in a very fast paced, ever changing environment
Strong communication skills, both written and verbal
Work from a place of empathy and patience, both internally and externally
Must be coachable, willing to learn, and grow
Strong collaboration and cooperation skills
Confident and comfortable to share ideas and perspectives up stream
Perks
Wake up each morning proud of the place you work and the amazing companies you get to partner with
Join the team at a time when you can help shape the future of the company
Medical, Dental, insurance fully paid
Employee Stock Options (be an owner in the company)
A performance culture that rewards results and promotes those that perform, quickly
Equipment provided to set up a successful work environment
Engaging Team-building activities
Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!
Compensation :
On-target earnings (OTE) : $70,000 - $98,000
Base Salary : $60,000 - $72,000
Monthly bonus based on NRR (net revenue retention)
Senior Customer Success Manager
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalat...
Customer Success Manager (Onboarding)
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team. Help develop and implement industry leading onboarding processes that delight new customers. Ensure customers set their automations up in the most efficient way possible. Cl...
Customer Success Manager
As a Customer Success Manager II, you will leverage technology and processes to support our customers at scale. Customer Success Manager or Account Manager. The Customer Success team is responsible for ensuring all of our customers meet their desired outcomes with Brex’s suite of financial services ...
Customer Success Manager – State, Local and Law Enforcement (SLED)
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
Scaled Customer Success Manager
As a Scaled Customer Success Manager II, you will leverage technology and processes to support our customers at scale. The Customer Success team is responsible for ensuring all of our customers meet their desired outcomes with Brex’s suite of financial services and software. Use Customer Success and...
Manager of Customer Success Management
As a Manager of Client Success Management with Resource Innovations, you will lead strategy and decision-making for the Client Success team, guide client onboardings, and oversee client relationships for all RI Client Services clients. Manager of Client Success Management . We are see...
Customer Success Manager
We are looking for a Customer Success Manager to help us strategically guide our customers to maximize the value of our product and enable them to achieve their business goals by protecting their online revenues. You will leverage your experience and passion in relationship management, creative prob...
Manager, Mid Market Customer Success
Lead a team of 6-8 Mid-Market CSMs in delivering exceptional customer value, focused primarily on creating successful customers. Your leadership will have a direct impact on driving customer growth, developing the team, and delivering on our core goal to retain and grow customers. This position repo...
Customer Success Manager (Support & Retention)
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team. Provide product support for customers after their first 90 days. Ensure customers set their automations up in the most efficient way possible. Work proactively with customers who ha...
Senior Customer Success Manager
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalat...