REMOTE OPPORTUNITY
HYBRID OPPORTUNITY in DFW, TX or Akron, OH area
The Role
We seek an experienced Senior Customer Experience (CX) Strategist with a foundation in inspiring innovative, customer-focused products, services and cross-channel brand experiences.
You don’t have to be passionate about jewelry, but you be excited about the possibilities involved in helping people to mark emotional moments, solve problems and convey meaning through jewelry and do that with an inclusive focus.
We are committed to inspiring love with people across all of our brands
Responsibilities
- Scope Work : Craft proposals that skillfully articulate how our team will show up in new projects : timelines, processes, and outcomes.
- Design & Deploy CX Research : Lead generative ethnographic research initiatives to uncover deep insights into customer & staff behaviors, motivations, and pain points at enterprise altitude.
Synthesize findings to inform strategic decision-making.
- Inspire Customer Obsession : Provide actionable insights, opportunity spaces, and empathy models (CX personas, journeys, service blueprints) that offer consumable, context-specific design targets for our partners.
- Service & Business Design : Develop ideas into low-fidelity concepts, prototypes and business models rooted in customer needs and pain points that we’ll test with evaluative research.
- Provide Strategic Vision : Develop and articulate forward-thinking CX strategies, tactics and de-risked concepts aligned with the company's overarching goals and objectives.
- Practice Development : Continue to develop our team and build its value to the org through experimentation with new tools / processes and active contribution to team culture.
Requirements
- Bachelor’s degree, Masters preferred
- 7+ years customer and / or digital strategy
- Experience deploying remote and field research studies, synthesizing actionable insights and using them to develop specific design targets
- Demonstrated achievement in applying customer mindsets to shape solutions that also benefit the business
- Storytelling chops that inspire and succinctly articulate business strategy
- Adept at remote facilitation & presentation design & lead workshops (e.g. alignment, ideation, prioritization) via online collaborative toolsets
- Nice to haves : visualization & mapping (e.g. journeys, service blueprinting, storyboards, video)concepting (e.g. high-level concepts and prototypes)market research : identify, source, and analyze data from available sources (primary and secondary), identify trends, and connect the dots to inform key business decisions quantitative research experience (market sizing, willingness-to-pay)experience in any of the following : marketing, retail, operations
Benefits & Perks
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous PTO + company holidays
- Merchandise discount
- Learning & Development programs
- Much more!
Senior CX Strategist (Remote)
We seek an experienced Senior Customer Experience (CX) Strategist with a foundation in inspiring innovative, customer-focused products, services and cross-channel brand experiences. Design & Deploy CX Research: Lead generative ethnographic research initiatives to uncover deep insights into customer ...
Project Management Office Manager - Work From Home
Supervises all PMO staff including project managers and domain leads. Provides oversight for all projects. Standardizes methodologies and processes for project management. Encourages skill development of project team members. ...
Project Manager
Our Projects Managers have a core competency of the internal tools and processes to efficiently utilize the company’s resources, ensuring all projects are successful from start to finish. Maintain full project ownership in delivering (but not limited to) low to mid-complexity custom market research ...
Project Manager
Closely communicate with Project Manager to get feedback and decisions. Experience with project management tools such as JIRA. ...
Project Manager
The Project Manager must be well-versed in all construction methodologies and procedures and . Collaborate with the Construction Manager on project/job site problem-solving. Work closely with the Construction Manager to allocate company resources per changing. Effectively track the progress of all p...
Assistant Project Manager - Sales (Polished Concrete / Epoxy, Construction)
Responsible for account development and territory development through existing account follow up, cold calling /prospecting, telemarketing lead follow up, target marketing and business development meetings.New and existing account development, site inspections, proposal deliveries and material demon...
HVAC Project Manager: $85K-$115K
SEEKING COMMERCIAL HVAC ESTIMATORS & PROJECT MANAGERS. I am working with a well-respected, firmly established Mechanical Contractor seeking experienced HVAC Project Managers. Commercial HVAC Project Manager/Estimator Experience Required. If you have the following, you could be on track to a soli...
Project Manager
The Project Manager must be well-versed in all construction methodologies and procedures and . Collaborate with the Construction Manager on project/job site problem-solving. Work closely with the Construction Manager to allocate company resources per changing. Effectively track the progress of all p...
Project Manager
Developing referrals for concierge nursing services with key referral sources including: hospital discharge planners, social workers, case managers, and physicians, as well as community Assisted Living, and Rehab facilities. ...
Project Manager
This position is focused on the planning, management, and execution of IT infrastructure projects to support new construction, expansion, and renovation initiatives within the organization. ...