Social Communications and Escalation Manager

Social Communications And Escalation Manager

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note : By applying to this position you will have an opportunity to share your preferred working location from the following : New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA.

Minimum Qualifications :

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a project management or management role.
• 4 years of experience working with incident response management, risk mitigation, customer support and social media communications.
• 4 years of experience in escalation management, executive communications, and making time-critical decisions with incomplete information.

Preferred Qualifications :

About the job :

As a Social Communications Manager for YouTube's Incident Management Office (IMO), lead training and exercise efforts, manage external communications for outages, advise on skills development and deliver clear, simplified technical updates for global audiences during high-pressure incidents.

The role requires weekend coverage shifts (up to three weekend / holiday days a quarter) and fixed availability during weekdays, typically 10 : 00 am to 6 : 00 pm ET. The exact weekday schedules may slightly vary due to operational needs.

The US base salary range for this full-time position is $108,000-$155,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities :

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights : workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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