Call Center Representative

Job Description

Job Description

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! Our company specializes in providing support to non-profit organizations, helping them achieve their missions and make a positive impact in the community.

We are looking for a motivated and compassionate Call Center Representative to join our team.

Job Description :

As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their clients.

You will handle inbound and outbound calls, as well as respond to emails, ensuring that all interactions are professional, courteous, and effective.

This position offers a career opportunity with potential for growth within the company.

Schedule, Benefits, & Compensation :

• On-Site, First shift, Monday through Friday - 40 hours per week
• Location : Annapolis Junction, MD
• Medical, Dental, & Vision Insurance
• Participation in a company 401k program
• Paid Time off and 10 paid holidays
• Pay is $19.00 per hour
• BONUS : we offer a $1,000 completion bonus after completing your first year of employment with BrightKey!

Key Responsibilities of the Call Center Representative :

• Answer incoming calls and respond to emails in a timely and professional manner.
• Assist customers by providing information, resolving issues, and answering inquiries related to non-profit services.
• Maintain a high level of product and service knowledge to effectively support customers.
• Document all customer interactions and update records accurately in the database.
• Collaborate with team members to ensure a seamless customer experience.
• Identify and escalate priority issues to the appropriate team members or departments.
• Follow up with customers to ensure their concerns are resolved to their satisfaction.
• Participate in training and development programs to enhance skills and knowledge.
• Contribute to a positive team environment and support colleagues as needed.

Qualifications :

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Experience in a call center or customer service role is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle a high volume of calls and emails with professionalism and efficiency.
• Proficient in using computer systems and software applications.
• Compassionate and empathetic, with a genuine desire to help others.
• Ability to work independently and as part of a team.
• Flexible and adaptable to changing priorities and tasks.

What We Offer :

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• A supportive and inclusive work environment.
• The chance to make a meaningful impact by supporting non-profit organizations.

BrightKey is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

CSR-073024