Job Description
Agile Decision Sciences is seeking a Bilingual Customer Service Representative in support of the DOT government agency National Highway Traffic Safety Administration (NHTSA) Hotline.
You must reside in the DC / MD / VA area. This position will work from 11am to 7pm once training period is completed.
- Within a call center environment receive incoming calls and inquires regarding vehicle safety recalls, child safety seats, vehicle equipment, publications and other matters under the jurisdiction of NHTSA.
- Handle telephone calls courteously and efficiently using proper telephone etiquette, including but not limited to the following : prepare for incoming calls;
- speak clearly and properly; listen when taking incoming calls; be sensitive to the needs and moods of callers; deal with irate callers;
- screen calls effectively; give accurate information; transfer calls appropriately; take complete and accurate messages; conclude a call courteously;
handle high volume calls expertly.
- Ensure the timely process through which call center problems are controlled and resolved.
- Identify the issue or problem of the inquiry and perform follow-up research to resolve any issues.
Requirements
If you are bilingual and have call center experience, we would like to talk with you today. Candidates must reside in the DC / MD / VA area but can work remotely.
We offer an excellent benefits package and a culture that fosters professional development. Tuition and certification reimbursement, matching 401k with immediate vesting and a comprehensive benefits package.
Apply today and let's talk.
- High School Diploma / GED (Some college work desirable)
- 2-3 years work experience to include Customer Service Call Center or Retail Customer Service and Administrative work experience.
- Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficiency in Spanish
- Strong communication skills oral and written with effective research, organizational and time management skills
- Good problem-solving skills with the ability to multi-task and meet strict deadlines.
- US Citizenship is required and the ability to obtain a public trust security clearance
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative-Level II (MIDS Shift)
Together with our partners, Crystal Management, dynamically known as CMIT, will provide customers worldwide with a security operations center consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and infield customer engagement support. The Customer Service Representativ...
Customer Service Representative
General SummaryAs a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store ...
Customer Service Representative
The Customer Service Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments. Customer Service RepresentativeJob DetailsJob LocationMaryland Off...
Customer Service Representative I
Provide professional, courteous, customer-centric service to the MSD customer base. Ability to identify and effectively address customer concerns with a sense of urgency and with customer service orientation. Strong customer service skills including detail-oriented follow up with customers and other...
Bilingual Customer Service Representative
We are seeking a diligent and detail-oriented Bilingual Customer Service Representative (SCR) who is proficient in Spanish and English to join our established Provider Services team at TurningPoint, in support of our federal client. The CSR provides customer service to the healthcare provider commun...
Customer Service Representative
The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints i...
Customer Service Representative
As the Entry Level Customer Service Representative, you will make outbound field calls to a designated target market and use a consultative approach to promote a full line of products, services, and subscriptions available to the consumer. Handle all questions, complaints, and inquiries with the hig...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative
Supreme Service Today has been a trusted home service company since 2005. Don't be surprised if the person on the other end of the call is having a bad day. We have customers who have been with us the whole time, and new ones we know will stick around for years to come. You're the front face of our ...