Senior Guest Experience Sales Specialist

Job Summary

The primary function of a Retail Guest Experience Specialist is to represent Bob’s Discount Furniture and its products with honesty and integrity while guiding the customer through the sales process.

The goal is to establish good rapport with all customers to create generational business.

Who We Are

At Bob’s, we have fun, we love what we do, and it shows in our expansive growth! Bob’s Discount Furniture is more than just a furniture store.

We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states.

How We Will Support You

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We’ve got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority.

We focus on three core wellness pillars : Emotional, Physical and Financial. Below are just some of the benefits that we offer :

Feeling under the weather, we’ve got you covered! We offer Nationally provided Medical, Dental and Vision Insurance

Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday

401(k) Profit Sharing Plan with a Generous Company match!

Pet Insurance to help keep your furry friends happy and healthy

Life insurance Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!

Financial Planning, Voluntary Legal Benefits and Wellness Plans

We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!

Additional Employee Discounts through the Hays Perks discount program offering hundreds of online discounts from your favorite merchants.

And so much more!

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture.

These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB’S

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development : In-person, virtually and offer an infinite library of on-demand classes in Workday Learning.

We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents.

Want to grow at Bob’s professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Responsibilities

Be consistently positive, enthusiastic and respectful in all interactions with customers and co-workers. Accurately and honestly represent all Company policies, products and services, to reach quantitative goals and to sell BOB’S WAY , bringing his positive image and energy into all sales situations.

Involve the Retail Assistant Manager in the sales process to help overcome customer objections and assist with closing the sale.

Be receptive to and work with Store Management to improve sales performance through increased closing ratio, increased average ticket sale, one on ones and repeat business.

Be accountable for performance through the Minimum Standards program.

Attend and constructively participate in all scheduled meetings, workshops and other training sessions.

Contribute to the on-going effort to maintain your store’s appearance at the highest level, by straightening, light cleaning as assigned, identifying damaged or unsightly merchandise and leaving all displays in good order after a sales presentation.

Arrive at work on scheduled days, on time and work scheduled shift

This includes working all weekends and major holidays, unless specified otherwise by management.

Arrive at work prepared and in professional attire, equipped with calculator, tape measure and name tag.

Stay well informed about Bob’s products, pricing, policies and advertising campaigns. Explain product features in a positive light.

Know the competition, their pricing, construction, delivery policies, giveaways, and financing programs.

Build Your Own Business. Track all open orders through BOBBOOST and continuously communicate status with customers. Follow up on any and all commitments made to customers, co-workers and management.

Send thank you notes to all delivered customers and letters of apology or concern to all canceled customers.

Required Qualifications

Excellent presentation skills

Excellent verbal and listening skills

Strong interpersonal and human relations skills

Proven analytical and problem solving skills

Ability to use sound judgment and decision making

Ability to listen to and understand information and ideas presented through spoken words and sentences

Ability to read and understand information and ideas presented in writing

Good coordination skills Adjusting actions in relation to others' actions

Excellent prospecting and selling skills Identifying sales prospects; delivering sales presentations; closing sales; handling the necessary follow up;

and dealing with customer service issues

Preferred Qualifications

Retail background

Sales experience

Physical Requirements

Standing or walking 93%

Desk or phone work 5%

Lifting shifting or arranging product 2%