Field Property Claim Representative, Northwest Indiana Region

Hastings Insurance is currently looking for a Field Property Claim Representative! This is a great opportunity to join our Field Property Claim Team and provide excellent assistance to our policyholders across the Greater Northwest Indiana region.

Position Overview

The individual in this role will investigate, evaluate, and resolve routine to moderate-level property claims within the company’s contractual and legal obligations.

Most importantly, they will provide quality service and ensure appropriate payments to our customers.

Position Location & Work Format

This position is a remote-based role, with the individual working from home and traveling to locations to investigate and evaluate assigned claims.

A company vehicle, laptop, cell phone, and other necessary equipment will be provided.

This position will provide service to our policyholders across Northwest Indiana, which will require the employee to reside in this territory, ideally in the Elkhart or South Bend areas, or points west.

Position Duties & Responsibilities

• Manages a personal caseload of claims, which may include litigation, to ensure the proper adjudication or settlement of those claims, and they are handled according to Company policies and procedures, within the Company’s contractual and legal liability.
• Utilizes Guidewire ClaimCenter, Xactimate, and other approved applications to perform job duties.
• Facilitates the claim process and resolves claims in a timely manner by initiating and maintaining positive and productive communications with all customers.

This may include meeting with agents and large accounts to do onsite presentations.

• Appropriately reviews and applies coverage / compensability for all claims.
• Investigates, evaluates, and settles claims within the scope of the company’s contractual and legal obligations to ensure that settlements are fair and equitable to the insured, the claimant, and the company.
• Ensures that salvage and subrogation opportunities are identified and pursued in order to minimize claim losses and improve company results.
• Utilizes all appropriate loss and expense savings programs and directs the activities of outside vendors to ensure that only necessary and cost-effective work is accomplished.
• Documents all claim files accurately and thoroughly to substantiate the disposition of the claim and minimize the possibility of erroneous payments.

Properly utilize and document all files in the claim system of record.

• Establishes and maintains appropriate case reserves in an amount sufficient to fund the payment of the claim once it is resolved, whether through settlement, litigation, or arbitration as soon as it can be practically done.
• Identifies potential fraud and refers to the appropriate authority. Interaction and contact will occur with surveillance companies, independent adjusters, and special investigators.
• Coordinates relevant claim information with Loss Control, Underwriting, Marketing, etc., to maximize the company’s effectiveness in avoiding future losses and to better manage the current business.
• Participation may be given for special projects, committees, or assignments from the supervisor or manager and serve as a technical resource for other adjusters.

In addition, they may assist in departmental training.

• Be called upon to deploy to a remote location to assist with catastrophe-related claims.
• Acts as a backup for their supervisor when needed.

Candidate Qualifications & Requirements

• Bachelor’s degree preferred. May consider formal insurance education and equivalent work experience. While Insurance industry experience is highly preferred, Hastings will consider candidates with construction, building trades, or related background.
• Experience with Xactimate Estimating software preferred.
• For consideration as a Senior Property Claim Representative, a minimum of 5+ years' relevant experience is required.
• Proficiency in multiple areas such as general liability, premises liability, construction negligence, construction defect, writing scopes and estimates, cause and origin, and water mitigation desired.
• Preferred Industry Designations : Associate in Claims (AIC) Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriter (CPCU)
• Excellent demonstrated oral and written communication skills.
• Demonstrated critical thinking behavior and application.
• Ability to prioritize claims in a high-volume, fast-based environment while embodying results orientation, teamwork, and decisiveness.
• Demonstrated proficiency in conflict management and resolution. High customer service orientation is required.

About Us

At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders.

We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature.

Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders. Many of our employees have been identified as industry experts, and we value the knowledge and skills that they contribute to our success.

For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses.

We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company.