Senior Technical Service Manager

Greenworks Tools
Morganton, NC
Full-time

Position Summary

Technical Service Senior Manager is responsible for the technical service excellence of Greenworks vehicles, commercial handheld, E-Mobility, and other commercial product.

This position requires up to 60% of travel at peak seasons to fully engage in customer technical service and repairs. This position may require international travel.

Essential Duties and Responsibilities :

  • The role requires one to be comfortable as a working manager, leading people, and objectives, but also performing individual contributor work frequently.
  • Manage service technicians to ensure timely and proper resolution of product field issues.
  • Ensure written safety procedures are always available before any maintenance or repairs are started by field service technicians.
  • Ensure field service technicians comply with established safety / health policies and procedures.
  • Work with the extended global organization (engineering, product management, legal, sales) to update service manuals, service bulletins, and training material.
  • Identify and help prepare digital training content supporting field service.
  • Develop programs / content that improve customer resolution and first pass yield KPI’s.
  • Establish and maintain flat rate repair guides.
  • Provide hands-on training to field service technicians to ensure a competent and effective workforce.
  • Mentor and motivate field service technicians to deliver timely and high-quality services to customers.
  • Travel to and meet with customers regularly.
  • Performs all other duties as required.

Required Education and Experience :

  • Education from a college / university majoring in Automobile Repair, Electro-Mechanical Maintenance, or another similar field, and / or 5 years work experience in one of these areas : electric forklift / material handling, electric golf car service, OPE service, etc.
  • Technical service experience in leading Material-Handling equipment companies or dealers. Similar experience with OPE or Agricultural / Construction service will also be considered.
  • Be proficient in the operation of various measuring tools and instruments. Including but not limited to multimeter, clamp meter, data loggers, AC / DC power source.
  • Must be able to read and interpret electrical schematics and blueprints.
  • Knowledge of CAN BUS protocol.
  • Experience with Sales Force is a plus.
  • Excellent communication skills, both verbal and written in a global organization.
  • Proficient with Microsoft Office products.

Compensation and Benefits :

  • Health, dental, and vision coverage
  • Assistance with fertility treatment and adoption
  • 401k company match plan
  • Paid sick, personal, and vacation time
  • 30+ days ago
Related jobs
Greenworks Tools
Morganton, North Carolina

Technical Service Senior Manager is responsible for the technical service excellence of Greenworks vehicles, commercial handheld, E-Mobility, and other commercial product. This position requires up to 60% of travel at peak seasons to fully engage in customer technical service and repairs. Work with ...

NVIDIA
Remote, NC, US
Remote

NVIDIA is in search of an HPC Deployment Manager to bolster its Professional Services division. Improves the integrity of system services bring-up and related by applying groundbreaking technical and operational knowledge to configure and maintain HPC AI network and server platforms. Supports the HP...

VF Corporation
North Carolina, US

Senior Technical Analyst – Merchandising Allocation and Replenishment (VF Services, LLC, Greensboro, NC):. Lead the technical implementation of the Allocation, Replenishment, and Forecasting system from inception to post go-live support ensuring the technical solutions meet business requirements. Ev...

CVS Health
North Carolina, Work At Home, US
Remote

The Senior Manager, Pharma Services Growth is a critical member of the Trade Strategy team, which is tasked with leveraging CVS Health’s size and scale to create differentiated, one-of-a-kind solutions for pharmaceutical manufacturers that reduce the costs of goods and make pharmaceuticals more acce...

Qualys
North Carolina

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technica...

TD SYNNEX
Remote, NC, US
Remote

Senior Service Delivery Manager. Senior Service Delivery Manager. Senior Service Delivery Manager. This role serves the business in various capacities including leader, change agent, strategic consultant, program manager, subject matter expert,. ...

iboss
North Carolina
Remote

The Senior Manager of Technical Support will lead and provide technical vision and strategy for Technical Support and Services. The Senior Manager will oversee a team of global technical Support Engineers who interface directly with our Enterprise (Commercial, Government, K12) customers via live cha...

Primoris Services Corporation
NC, US

The Manager, Projects will be responsible for leading and managing the successful design, construction execution and completion of a renewable energy project. The Manager, Projects is responsible for managing the major activities of Engineering and construction through commercial operation. The Mana...

Xcenda, LLC
Remote, NC
Remote

Under the general direction of a Director, the Senior Manager- Field Services, is responsible for providing direct supervision to team members providing reimbursement and access support for patient access to our client’s products through interaction with the client’s patient support program services...

Red Hat, Inc.
Remote US NC
Remote

The Red Hat OpenShift team is looking for a Senior Technical Marketing Manager focused on the virtualization capabilities of our application development platform, Red Hat OpenShift. Work closely with the technical enablement organization to plan content to help Red Hat and partner solution architect...