Solutions Architect

MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients.

We provide a wide range of services including Managed Security, Technology Logistics, IT Talent Solutions, and IT Asset Management and Disposition.

MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average.

We have a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level.

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

Core Values

• Understanding : Our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes.
• Quality : Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable.
• Respect : Welcoming the unique contributions of each team member by striving to communicate, listen, and collaborate in everything we do.
• Advancement : Offering employees ample opportunities to enhance their skills and grow.
• Community Commitment : Engaging with organizations that address educational, cultural, and social needs.

Benefits & Appreciation

• 401k matching and ROTH option
• Fitness facility located in Cleveland
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement.

Job Description

The Solution Architect presents MCPC’s technical solutions to our clients. A Solution Architect must expand the discussion to cover an end-to-end technology solution, elaborating on all aspects of the product and services offering from MCPC.

As a member of the sales team, the Solution Architect works collaboratively with the MCPC Account Manager to identify customer requirements, design a product set or solution that meets those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer.

Key Tasks and Responsibilities

The MCPC Solution Architect must bring a high level of professionalism to their job every day and is expected to continually advance in their professional career at MCPC.

Additional training and certifications are expected. This position will work closely and collaboratively with Sales, Project Managers, Subject Matter Experts, and Engineers, focusing on managed device lifecycle services.

• Engaged in the sales process working collaboratively with Solution Consultants on qualified opportunities; interacting with key partners, staying current on industry best practices, emerging technologies, and manufacturer’s technology offerings (50%).
• Billable services through assessments, designs, and technical project oversight (50%).

Key Outcomes of the Position

• Customers advised on issues related to the solution design and deployment.
• Contribute to MCPC’s trusted advisor status with the customer base.
• Generate follow-on business resulting from successful project engagements.
• Increase product and services gross margin.
• Services and solutions meet / exceed customer expectations.

Accountabilities and Performance Measures

• Solution Product Margin
• Solution Services Margin
• Customer Satisfaction

Document Creation

• Ensure products, services, or solutions sold are relevant and complete for the customer.
• Deliver proposals that are technically complete and competitively priced.
• Create solution designs with Visio and / or other documentation tools.
• Build project estimates in compliance with practice defined templates and pricing strategies.
• Prepare pre-sales materials required to assist in the sales process.

Technical Responsibilities

• Stay current on relevant technology and MCPC service offerings.
• Identify appropriate products and services that best fit client needs.
• Maintain vendor relationships to ensure effective sales presentations.
• Work with the delivery team to map a design into a solution roadmap.
• Timely communications with MCPC Project Management regarding timelines and budget.
• Effectively communicate solutions architecture to the customer and project teams.
• Maintain the appropriate sales and technical certifications.

Qualifications

Skills and Attributes Required :

• Strong written and verbal skills
• Problem Solving
• Strategic and creative thinking
• Well organized and detail oriented
• Ability to multi-task
• Customer Focused
• Self-motivated and strong work ethic

Experience and Educational Requirement :

• Undergraduate degree in Computer Science, Business, Engineering, or related field
• Subject Matter Expert (SME) in one or more areas of technology
• 5+ years’ experience in medium to large enterprise design
• Demonstrated experience in a technical architecture and design role.

Additional Information

Physical Requirements : The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, and clarity of vision.

Regular attendance and punctuality are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employees will be required to follow any other job-related instructions and perform other job-related duties requested by their supervisor.

All your information will be kept confidential according to EEO guidelines.

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