Wealth Personal Banking Operations Business Support Specialist

Our purpose Opening up a world of opportunity explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers.

We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world for our customers, our people, our investors, our communities and the planet we all share.

This role of Wealth Personal Banking (WPB) Operations Business Support Specialist support the US Head of WPB Operations and the US Head of Banking and Channel Services in driving both cost reduction and risk remediation initiatives to help drive our strategic goals.

Is responsible for driving multiple large and small scale projects to strengthen the US Operations overall control environment.

This role requires strong collaboration with key business stakeholders to support US WPB Business and other functions. The Role is also responsible for maintaining exceptional customer service standards, and other related business management & project duties as assigned.

As our Wealth Personal Banking Operations Business Support Specialist you will :

• Drive strategic initiatives within WPB Operations to support US Operations
• Drive actions on improving our control environment
• Manage incidents and issues arising in WPB Operations
• Business process improvements and collaboration
• Future state process improvements across WPB Operations
• Provide oversight to processes and procedures to ensure compliance with many key state and government regulations
• Provide subject matter expertise in support of multiple business processes across WPB Operations
• Effective collaboration with key stakeholders and WPB Operations teammates through strong communication to drive process improvements and end to end business processes
• Work closely with 2nd line of defense colleagues to ensure compliance with regulatory requirements
• Promote an environment that supports diversity and reflects the HSBC brand

For this role, HSBC targets a pay range between $122, and $183,

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing / certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits.

Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a bonus ). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

You ll likely have the following qualifications to succeed in this role :

• Strong knowledge of US Operations and end to end business processes
• Demonstrated strong analytical and presentation writing skills
• Planning, project leadership, and teamwork skills
• Proficient in Microsoft Office applications
• Bachelor’s degree or equivalent experience

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the Applicants must be legally authorized to work in the as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.

We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment.

You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.

You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.

We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.