Responsibilities :
Find out if this opportunity is a good fit by reading all of the information that follows below.
- Serves as a Project Manager for the Global Customer Operations organization
- Complete accountability and management of global complex projects working closely with IT
- End-to-end accountability forinternalprocess-change projects, from business requirement definition and planning to successful delivery and implementation
- Manages and supports operational issues and questions raised by the business on Support & Cloud processes and systems
- Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
- Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion
Requirements :
- At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
- Excellent understanding of business processes and technical background and experience
- Hands-on experience supporting systems use and operations
- Experience with international customer-facing interaction
- Experience working closely with IT
- Managerial skills and experience in matrix management
- Experience leading multi-projects in parallel
- Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
- Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
- Highly organized, dynamic and self-motivated team player with a flexible and creative approach
- Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
- Knowledge of Support & Cloud operations processes and systems an advantage
Education :
- A University degree B.Sc in Industrial & Management engineering or similar - Must
- MBA - an advantage
J-18808-Ljbffr
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