Senior Product Manager: Virtual Expert Platform

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper.

We never stop working to find new, innovative ways to make that possible.

Qualifications

• 5+ years of experience leading cross-functional teams to deliver best-in-class platform solutions
• Is data-driven with a proven track record identifying product experience success measures while working with analytics teams / tools to track KPIs
• Excellent communication skills both oral and written and a track record of gaining confidence in executive management
• An exceptional drive - applying the nuances of influencing based on the situation, knowing when to push and when to ease, driving through designs, ideas, and roadmaps
• Has a 'can do' attitude with an entrepreneurial mindset and is comfortable working in a fast-paced, ambiguous environment
• Extreme ownership and sweat the details
• A demonstrated passion for delivering superb customer experiences
• Learning mindset, curious, bold, self-aware, and humble
• Experience developing and coaching high-performance teams
• Undergraduate degree required; focus in computer science or engineering preferred. MBA is a plus; equivalent experience will be considered.
• Technical Product Management DNA and subject matter expertise in virtual collaboration; you have spent 8+ years building world-class SaaS-based products
• Expertise in Amazon Connect or relevant contact center technology is a plus

Responsibilities

• Builds and drives a bold vision for collaboration experiences with customers with a platform mindset
• Identifies new opportunities based on customer and competitive research, industry trends and best practices
• Translates vision into strategy and an execution roadmap to deliver measurable outcomes aligned with objectives
• Understands how to deliver platform capabilities and experiences that will be shared across multiple personas and customer archetypes
• Builds strong working relationships with senior end executive leaders across Intuit teams to collaborate and co-create roadmaps
• Consistently works to optimize the broader organization operating model (process, people, structure, partnerships) and drives change to improve
• Creates and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset, and a bias toward action
• Has experience in leveraging AI to enable personalized and contextually relevant experiences
• Collaborates well with product management and design leaders in creating a vision and deliverables for Intuit ecosystem experiences

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $167500 - 226500.

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs .

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.