Product Owner - ServiceNow

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

Deliver new experiences by working directly with delivery, business, and operations partners to design new products and improvements to existing capabilities Creates and maintains the product roadmap for assigned area(s) in alignment with the product portfolio vision.

Align with leadership to clearly articulate product strategy to the delivery team. Lead their delivery team’s priorities in PI planning, sprint planning, and other agile ceremonies;

aligned to larger experience platform priorities and vision defined by product management. Accountable for owning and refining the product backlog in order to define and drive deliverables in alignment with business priorities.

Author and maintain the team’s backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities.

Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity.

Ensures overall delivery of business value and business adoption of solutions. Perform triage on critical issues and communicate consistently and clearly with all concerned parties.

Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use.

Escalates business issues and questions for decision making to appropriate stakeholders. Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience

2. Five or more years of banking, financial services, digital, or other relevant work experience

3. Three or more years of product, analysis, technology, and / or design experience

4. Three or more years of leading cross functional teams

5. Experience defining and delivering digital business initiatives to execute on a product roadmap

6. Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps

7. Ability to translate strategic plans into tactical daily actions for execution

8. Ability to lead cross-functional teams without formal authority

9. Comfortable managing concurrent projects in a fast-based, results-driven environment

10. Comfortable with ambiguity, leading work autonomously, and making independent decisions

11. Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues

12. Excellent skills in presentation, facilitation, communication, and negotiation

Preferred Qualifications :

1. Experience driving ServiceNow HRSD product adoption and implementation

2. Experience across multiple HRSD services and capabilities

3. Previous experience working as a Product Owner for Agile team(s) in support of HRSD

Other locations and telecommute may be considered for qualified candidates

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Frequently (25% - 50% of the time)

Walking

Frequently (25% - 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy / fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager / supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.