Title : Computer Client Support Analyst, Asc
Location : Sacramento, CA 95833 United States
Duration : 12 months
Rate : $21 / hr on W2
Start Date : 12 / 02 / 2024
Are these Web chat positions or the more customer-focused IT Help Desk positions? Customer-focused IT Help Desk positions.
What are the words per minute that you would like to see for these candidates? Minimum of 35WPM.
Minimum Qualifications
o High School Diploma or equivalent
o 1 year of IT service / help desk operations experience
o Complete service requests and troubleshoot computer and device problems via the telephone & web channels
o Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
o Strong client customer skills
o Ability to learn quickly and transfer essential knowledge to team members
o Capable analytical skills
o Teamwork is essential
o Strong communication skills
o Demonstrates work quality and efficiency
o Open and adaptable to change
o Passion for safety
Desired Qualifications
o Two to four-year college degree and / or IT learning accreditation or certification or equivalent IT work experience.
o 1 year of general customer service experience in retail, or call center sales or service role
o IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
o Qualitative and quantitative analytic & problem solving skills
o Ability to learn new concepts quickly
o Organizational skills
o Advanced verbal and written communication skills
o Proficient in Microsoft Excel and Word
o Is able to work independently or as part of a team
o Has novice / basic knowledge of one or more of the following designated area : IT product line, operational process, Utility domain (e.
g. Gas, Electric, Telecom Network, TCP / IP
o Adheres to Work Instructions and / or processes as defined in Run - Books and Playbooks
o Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
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