Talent.com
Software Support

Software Support

The Wittern GroupDes Moines, IA, United States
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Description

Job Responsibilities

  • Ability to work with multiple groups within sales, service, and engineering.
  • Train customers on new software, and provide ongoing support
  • Setup customer accounts through data provided by the customer
  • Check customer provided cards and match them with readers
  • Troubleshoot through testing software / hardware functionality, compatibility and system integration per configuration and software test plan
  • Document issues and suggest improvements on features and processes
  • Collaborate with the engineering and product management teams to help reproduce and resolve issues

Requirements

Qualifications

  • High school degree or GED
  • Strong computer skills including office products such as Excel and Word
  • Exceptional verbal and written communication skills
  • Excellent troubleshooting skills
  • Good work ethic
  • Team player
  • Passion for product quality and a positive user experience
  • Ability to learn quickly and manage priorities in a fast-paced development environment
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    Software Support • Des Moines, IA, United States

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