The Dalles Inn Operations Manager

An Operations Manager endeavors to establish the drive in our daily operations among the employees at their location through the quality of property and service we provide.

We are in the business of orchestrating lasting memories for guests; this will shine through in the friendliness, cleanliness, well-operated properties, and creativity of our service offering.

The Dalles Inn is renovating and will be rebranded in 2025 as the Rayland Hotel. We are looking for an Operations Manager who will help manage the hotel through construction with the help of our Project Manager and VP of Operations in the area.

This will include helping us staff the hotel as more components open up.

Rayland Hotel will also include a full restaurant and coffee shop once completed. FNB Experience will bring you to the top of the applications.

RESPONSIBILITIES

As a hotel manager, your primary duty will be supervising the property's day-to-day operations. This will require that you be mindful of all aspects of the hotel and ensure everything runs efficiently and effectively.

Attention to detail will be essential to ensuring the hotel’s smooth functioning.

Operational Management

• Supervising and coordinating the activities of various teams within the hotel, including front desk, housekeeping, food and beverage (breakfast), and maintenance.
• Efficient and effective daily operations, maintaining high-quality standards, and implementing operational procedures.
• Review operational procedures for fit within your team and make changes / accommodations as needed to support your team in the most efficient use of their time or to provide the highest level of service and cleanliness possible.
• Monitor occupancy levels, revenue, and expenses to optimize profitability.
• Hotel managers prioritize delivering exceptional customer service to create a memorable guest experience. A manager must anticipate the needs of their team and be willing to go above and beyond expectations for a guest experience.
• Handling complaints and resolving issues promptly and professionally to maintain guest satisfaction and loyalty. Respond to guest feedback from internal or external sources, making operational adjustments where necessary.
• Reviewing and implementing operational procedures and ensuring that each department delivers on quality and cleanliness standards for our guests.
• Regularly inspect the hotel for compliance with operational procedures, cleanliness, safety, and maintenance needs. Follow preventative maintenance measures as outlined by the Maintenance team.
• Supports their direct report and company with renovations and other projects as needed under the Capex Plan or as determined by VIP Hospitality Group.
• Works with internal IT support to maintain software and hardware required for daily operations, including, but not limited to, workstations, key card machines, printers, PMS, time clocks, and other technology-related concerns.

Financial Management and Sales

Data enters information along with the accounting team for accurate preparation of the property PNL and monitoring your success in meeting financial targets.

M3 Daily Reports, Check Log, Charge Backs, Petty Cash, Credit Card Log, POS Inventory, Direct Billing, PNL Review).

• Analyze financial reports with your direct manager, identify areas for improvement, and implement different strategies to increase profitability.
• Comply with accounting requests and standards and maintaining accurate financial records.
• Assist in property sales to increase bookings, create promotional ads, or identify other opportunities.
• Make sales calls to bring business to your property to increase revenue during slower months.
• Manage labor costs and expenses with company-established guidelines, optimizing overall profitability (Ex. POR).
• Effective revenue management practices include instructing staff on selling strategies, add-on packages, communicating upgrades, and pricing recommendations to improve / meet revenue.
• Manage monthly inventory and par levels for guest room items and equipment.
• Work with your direct manager to capitalize on advertising opportunities in your community and at the property, and work with internal marketing support to create content.
• Maintaining relationships with key clients and stakeholders and working closely with account managers to retain clients
• Hotel managers will work with their direct reports to build a knowledge of financial management, revenue generation, and cost control.

Analyzing and reviewing financial reports, identifying trends, and making data-driven decisions are essential to the long-term success of our operations.

Staff management and training

• Develop work schedules, assign tasks, and monitor performance to maintain a high level of service.
• Conduct regular staff meetings, provide feedback, and foster a positive work environment based on the core values of vision, integrity, passion, and humility.
• Implementing training programs to enhance employee skills and knowledge.
• Staffing, developing, and evaluating employees and conducting ongoing performance discussions.
• Establish monthly / quarterly goals for the property with the Senior General Manager, work with each individual to help meet these goals and develop the team.
• With the support of human resources, appropriate handling of employee relations issues, including coaching, mentoring, and engagement in the disciplinary action process where necessary.

QUALIFICATIONS AND EXPERIENCE

Hotel managers must possess strong leadership qualities to motivate and inspire their teams. Practical communication skills are essential for coordinating staff, collaborating with different departments, and interacting with guests.

• A high school diploma or general education degree (GED) is required. A degree or credential within the hospitality environment is preferred but not required.
• Three to five years experience with a hotel operations team, with either increasing responsibility or in a management capacity.
• Food and Beverage experience is not required but preferred for this individual.
• Bi-lingual preferred but not required.
• A genuine passion for hospitality and the heart to encourage the next generation to pursue hospitality careers.
• The ability to delegate tasks, provide constructive feedback, and resolve conflict is crucial for maintaining a harmonious work environment.
• Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions
• Must remain calm under pressure and find creative solutions, which is crucial for effectively addressing unexpected situations.
• Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.

Ability to read and speak English and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum property operation.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.

The employee is frequently required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, crawl, taste, or smell.

• The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
2 days ago