The Dalles Assistant General Manager

The Dalles Inn, as part of VIP Hospitality Group, is looking for an Assistant General Manager to join our Leadership team.

VIP Hospitality Group is a rapidly growing hospitality company with hotels in Oregon and Washington. We provide a solid corporate support staff to our properties, allowing property managers to focus on the Guests and Employees.

The Dalles Inn is currently renovating and will rebrand upon reopening. We are operating a small set of rooms and will continue through the project.

We know the building looks a little messy outside, but we are excited about the final product as we get closer.

General Summary

Responsible for supporting all aspects of the hotel operations, including guest services / night audit, housekeeping / laundry, food and beverage, maintenance, and vendor / supplies to ensure superior guest satisfaction while maximizing hotel profitability.

The AGM assists the General Manager (GM) in the day-to-day operations and serves as the acting manager in the GM’s absence.

The AGM works with the GM daily to learn, understand, and execute all management functions of a company GM.

Duties and Responsibilities

Financial Returns :

• Understand and assist General Manager with basic accounts payable / accounts receivable functions, P&L analysis, and budgeting.
• Control costs at the same time as protecting the assets of the hotel.
• Turn in all paperwork promptly with precision and detail.
• Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and corporation.

People :

• Create and maintain a strong team with great cohesiveness.
• Under the direction of the General Manager, effectively hire, train, and hold accountable the hotel's entire staff. Hire without any discrimination or bias.
• Understand and execute the company’s coaching and disciplinary policies.
• Ensure team members' Brand and Company’s educational standards are met and documented to brand standards. EVEN Brand is Wellness / Nutrition focused and a big part of how we help guests.
• Motivate the team to drive revenue.

Sales :

• Understand sales efforts within the market and drive both Occupancy and ADR.
• When directed, assist with sales calls to the top and new accounts and constantly be engaged in the sales efforts.
• Assist with account maintenance, prospecting, qualifying, and closing pertinent pieces of business.

Operations :

• Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.
• Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
• Demonstrate brand congruity by complying with all required brand standards, behaviors, and EVEN license agreement mandates.

This includes passing all brand Quality Assurance Audits and Local Inspections.

• Drive to improve guest satisfaction goals, Trip Advisor Ratings, and online postings. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Interact with guests, solicit feedback, and build relationships. Effectively respond to guests regarding service challenges
• Use technology platforms to drive guest experience scores.
• Work with General Manager to achieve brand and corporate goals (daily, monthly, and annually).
• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel's or VIP Hospitality Group’s policies, procedures, and regulatory requirements.

This includes ongoing hotel inspections and maintaining records to company and brand standards.

Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Working Conditions

Public, business atmosphere, in which temperatures may vary due to indoor climates. Outdoor maintenance of property grounds, as needed.

Lifting and carrying up to 10 lbs. may occur, and moving up to 50 lbs with assistance. Must be able to sit and stand for long periods.

Job Requirements

The Ideal Candidate for the Assistant General Manager position will have the following Education / Experience, along with the listed knowledge, skills, and abilities :

Education / Experience

Three to five years’ hotel or other highly relevant hospitality experience and hospitality degree from an accredited university.

Knowledge, Skills, and Ability

• Excellent verbal and written communication skills, including mastery of developing and maintaining client relations and networking to drive existing and new business successfully.
• Display interpersonal skills and commitment to internal customer service standards.
• Highly organized and detail-oriented.
• Able to multi-task, be a self-starter, and apply appropriate resolutions to stressful situations.
• Must have strong computer skills and operate the operating software.
• Can perform all hourly functions and operate all equipment in the hotel.
• Willing and understanding that they will work all shifts and be flexible in the number of working hours at the job.
2 days ago