Reporting to Head of Primary Casualty Claims and under limited direction, provides technical and administrative supervision to a team of experienced general liability adjusters.
Acts as a technical lead for the team; supporting timely and accurate evaluation of claims and litigation in a manner that exceeds auditor expectations.
Preferred candidates will be able to commute to an AXIS office, we are a hybrid work environment 3 days week.
Key Duties & Responsibilities :
- Trains, mentors and coaches a team to deliver excellent service and appropriate results with an emphasisteam development, professional growth, performance management and technical guidance
- Prepares timely, appropriate and concise large loss evaluations and reserve recommendations (assists team in same) suitable for distribution to senior management
- Assists and guides team in coverage evaluation, drafting appropriate correspondence and communicates position in a timely and clear manner
- Communicates regularly with Claim and Underwriting Managers on large losses, reserving, account trends, coverage matters and industry trends
- Solid understanding of individual and group performance metrics and KPIs
- Proficient in reviewing and evaluating coverage correspondence, experience writing / reviewing coverage letters and responding to / issuing tenders
- Reviews team’s pending on regular diary, providing guidance and recommendations for further handling and reserving
- Contributes to overall management and reduction of expense by offering considerable claim experience, development of the team’s skills and monitoring forappropriate use of outside counsel and vendors
- Drafts and delivers performance feedback and reviews with assistance of Manager
- Professionally represents AXIS as needed in the marketplace and assists underwriting as needed
- Maintain and develop professional relationships with internal stakeholders, and insureds, brokers and outside counsel; viewed as a reliable and technical expert
- Responds to broker and insured inquiries with a high level of customer service and urgency
- Other duties as assigned
Required Education / Training and Experience :
- Bachelor’s Degree
- Carrier experience managing primary casualty general liability claims nationwide including New York construction, hospitality, real estate, habitational, and products risks.
Other Desired Skills and Characteristics :
- Ability to communicate across all levels of the organization and with external clients and others in a prompt, concise and appropriate manner
- Demonstrated success working in hybrid work environment
- Team player willing to proactively assist the wider organization as needed.
- Ability to multi-task andprioritize tasks and influence team’s time-management practices
- Ability to travel as necessary
- Excellent writing skills
- Demonstrated negotiation and analytical skills
- Coaching, training and mentoring skills
- Adjuster licenses where required
- Proficiency in Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint and OneNote) and Share Point
For this position, we currently expect to offer a base salary in the range of $120K - $160K NJ, $115K - $155K GA, $125K - $165K NY
30+ days ago