This position is a sallaried position. We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves.
The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford.
If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you! Job Responsibilities : -Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.
- Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance-Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.
- Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs-Work closely with the Quality Assurance / Training Manager regarding staff performance and training needs-Performs other duties as may be assigned by the Call Center Supervisor or ManagementJob Requirements-Associate's or Bachelor's degree from an accredited college or university-A minimum of one year of supervisory experience in a health or social services field-High school diploma or equivalency, or related customer service functions-Experience working with culturally and linguistically diverse populations in a courteous and effective manner
Call Center Supervisor
Experience as a manager, supervisor or lead previously. Rout customer calls to the appropriate department as needed. ...
Benefits Call Center Supervisor
Continuously conduct qualitative audits of calls, chatters, call logs, and emails to Caregivers; and effectively provide feedback to ensure that the most accurate and comprehensive benefit details are provided to our Caregivers. ...
Supervisor - Call Center
Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry r...
Call Center Supervisor- Health Plans
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered.We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.We’re the largest consumer-directed home care agency in NY State, an...
Clinical Nurse Supervisor + Sign-On Bonus!! Night Shift
Brooklyn Center is hiring a Registered Nurse (RN) Supervisor to work. Brooklyn Center for Rehabilitation and Healthcare. A recognized leader in short-term rehab and long-term care, Brooklyn Center is committed to ensuring the highest quality of life for all our patients and residents, helping each t...
RN MedSurg Unit Supervisor
Concord Center for Nursing and Rehabilitation. Concord Nursing and Rehabilitation Center. See Centers Healthcare Terms & Conditions at https://apploi. ...
(RN) Clinical Supervisor, ICU / Evenings
Bronx Center is hiring a Registered Nurse (RN) Supervisor for the. Bronx Center for Rehabilitation and Healthcare. One of the earliest members of the Centers Health Care family, we've been leading the way ever since. We've developed into an outstanding rehabilitation center, a renowned skilled nursi...
RN- Supervisor - Evening Shifts + Great Benefits!!
Far Rockaway Center is hiring a Registered Nurse (RN) Supervisor to work. Centers Health Care Consortium. See Centers Healthcare Terms & Conditions at https://apploi. ...
Call Center Representative Agent Work At Home - Part Time Paid Panelists
No call center representative agent experience needed. Call Center Representative Agent Work At Home - Part Time Remote Paid Panelists. Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part time remote ...
Manager of Call Center Quality and Compliance
Manager of Call Center Quality and Compliance. The Manager of Call Center Quality and Compliance is responsible for the day-to-day management of the Quality Assurance and compliance team. Oversee, track, and trend the secret shopper calls to the Call Center to assess the Customer Service Representat...