VP, Leader of Operational Learning & Development

Job Description

Position Summary

We are actively seeking an accomplished professional for the position of VP, Leader of Operational Learning and Development.

In this pivotal role, you will be instrumental in managing all aspects of operational learning, overseeing a team of learning professionals, and shaping the learning culture across each line of business at Triumph Financial.

As the VP, you will report directly to the SVP, Leader of Learning, Engagement, and Performance, and will be responsible for the comprehensive management of operational learning initiatives, ensuring alignment with organizational objectives and driving continuous improvement.

Essential Duties & Responsibilities

Strategic Leadership :

Spearhead the development and execution of a comprehensive operational learning strategy, directly contributing to the achievement of organizational goals.

Collaborate with senior leadership to align learning initiatives with business strategies and ensure seamless integration into day-to-day operations.

Team Management :

Lead, mentor, and inspire a team of learning professionals, fostering a high-performance culture and ensuring professional growth.

Coordinate and allocate resources effectively to meet the diverse learning needs of each business line.

Customized Learning :

Develop and implement tailored learning programs for each business line, addressing specific operational challenges and enhancing overall performance.

Manage the end-to-end process of operational learning, from needs assessment to program design, ensuring alignment with business goals.

Oversee the creation of standardized learning and development materials, ensuring consistency and relevance across diverse operational contexts.

Performance Metrics and Analytics :

Establish and monitor key performance indicators to assess the impact of learning programs on operational efficiency.

Utilize data analytics to derive insights, measure success, and continuously refine operational learning strategies.

Collaboration and Stakeholder Engagement :

Cultivate strong relationships with business leaders, subject matter experts, and cross-functional teams to understand evolving business needs.

Act as a proactive partner, ensuring that learning initiatives align with the evolving requirements of the three lines of business.

Communication Leadership :

Facilitate transparent and effective communication channels within the operational learning and development domain.

Collaborate with cross-functional teams to disseminate information, ensuring organizational alignment.

Facilitation :

As needed, actively engage in the facilitation of training sessions, bringing expertise and leadership to the learning environment.

Provide leadership and guidance during training sessions to ensure content relevance and effectiveness.

Learning and Growth :

Actively engage in professional development opportunities to build skills and stay updated on industry trends.

Take initiative to learn and apply new technologies and methodologies in the field.

Perform other responsibilities and duties, as assigned.

Experience & Education

The ideal candidate should possess the following :

Bachelor's degree in a relevant field such as Human Resources, Organizational Development, Business Administration, or a related discipline, preferred.

Proven track record with a minimum of 8 years of experience in learning and development.

Demonstrated success in a leadership role, with a minimum of 4 years of experience managing operational learning and development functions, preferably within a multi-line business setting.

In-depth knowledge of operational training dynamics, preferably within a multi-line business environment.

Certified Professional in Talent Development (CPTD) or related training certification preferred.

Skills & Abilities Required

Demonstrated success in leading and motivating teams, with a focus on fostering innovation and collaboration.

Ability to step into a facilitator role as needed, demonstrating strong communication skills and a generalist approach.

Proven ability to align learning initiatives with broader business objectives and develop long-term strategies.

Exceptional interpersonal and communication skills, with the ability to build collaborative relationships at all organizational levels.

Proficient in data analysis to measure program effectiveness and inform decision-making.

Advanced proficiency in Microsoft Office applications (MS Word, Publisher, Outlook, PowerPoint, etc.).

Ability to plan, manage time, and multitask effectively.

Strong problem-solving skills and a proactive approach to challenges.

Ability to work well in a team and adapt to a dynamic work environment.

Demonstrated ability to maintain flexibility in a changing environment.

Must be able to travel 10%.

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Moderate noise (i.e. business office with computers, phones, and printers, light traffic).

Ability to work in a confined area.

Ability to sit at a computer terminal for an extended time. Occasional stooping or kneeling may be necessary.

While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and telephone.

Light to moderate lifting is required.

Regular, predictable attendance is required.

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