DUTIES / RESPONSIBILITIES-Warmly greet incoming patients upon entering the practice and complete the check-in process.-Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
- Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
- Scanning and entering routing slips and other documents into EHR.-Confirm all appointments for the following day and reschedule no show appointments.
Also utilize practice's recall system.-Pull and prepare charts for all patients scheduled for the following day. -Processing sales of contact lens through phone calls or doctor transitions.
Responsible for keeping the front desk organized at all times.-Opening and closing procedures determined by practice.-All other duties as assigned.
SKILLS / ABILITIES-Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences. -Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient-retention.
- Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.
- Ability to multi-task, set priorities and ensure that patient commitments / deadlines are met. -Proficiency in utilization of automated equipment and systems standard to the optometry industry.
EDUCATION / EXPERIENCE-High school diploma, GED or equivalent. -Experience in the Ophthalmic / Optometric / medical industry is a plus but is not required.
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