A company is looking for a Technical Support Engineer, Tier 3.Key Responsibilities : Research, troubleshoot, and investigate technical issues reported by support groupCollaborate with R&D and Product Management for issue resolutions and feature implementationCoordinate with support teams to prioritize issues and oversee end-to-end resolutionRequired Qualifications : 5+ years of experience in B2B customer service / supportUnderstanding of technical escalation processes and SLA timeframesExperience in web application troubleshooting and Salesforce AdministrationKnowledge of SQL scripting and hands-on experience with APIsDevelopment background or Computer Science degree
Technical Support Engineer Remote
Key Responsibilities:Communicate with customers professionally and efficientlyResolve customer support incidents using troubleshooting techniques and teamworkDocument all interactions with customers and assist in team-oriented cultureRequired Qualifications:Bachelor's degree in a related technical f...
Technical Support Engineer
In this very technical, and highly visible role, you will be the primary technical contact delivering technical support for premium customers for the chassis-based, ultra high-end FortiGate solutions. Work closely and provide direct technical email and phone support to our customers in the America’s...
Technical Support Engineer I
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2nd Line Technical Support Engineer
Research, diagnose, troubleshoot and solve issues.Follow standard procedures to escalate unresolved issues with internal teams.Prepare accurate and timely reports and ensure proper recording and closure of all issues.Document most efficient troubleshooting method in BKM.Experience in semiconductor e...
Technical Support Engineer – Automation (Hybrid, Santa Clara, CA )
Technical Support Engineer – Automation (Hybrid, Santa Clara, CA). Technical Support Engineer – Automation (Hybrid, Santa Clara, CA ). This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the prog...
Technical Support Engineer
Technical Support, Technical Support Engineer, Cloud, Linux, Unix, Technology, Engineering. Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios. Title: Technical Support Engineer. Technical Support Engineer to provid...
Technical Support Engineer
The Technical Support Engineer is primarily responsible for providing technical support for Bentley’s Structural Engineering software, RAM Concept, RAM Structural System, RAM Elements, and RAM Connection. Provide technical support to users through Web, Phone & Email on RAM products like RAM Conc...
Salesforce Admin. / Tier II Technical Support Specialist
For each opportunity identified, the Tier 2 Specialist will work collaboratively with software engineering and/or TAG operational support to predict a failure and prevent the initial incident from reoccurring. Extensive verbal and written communication skills for a variety of audiences (both technic...
Staff Technical Support Engineer (Hybrid)
As a Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Styker's Vocera solutions are properly and effectively deployed. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for ...
Technical Support Engineer - Integrations
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Technical Support Engineer - Integrat...