CRM Field Clinical Manager - Northern Region

• Additional Location(s) : US-MN-Arden Hills; US-MN-Mankato / Rochester; US-MN-Maple Grove; US-MN-Minneapolis; US-MN-Minnetonka;
• US-MN-Northern / Duluth; US-MN-Plymouth; US-ND-Central; US-ND-Eastern; US-ND-Valley City; US-ND-Western; US-SD-East / Sioux Falls;

US-SD-West / Rapid City

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.

With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing whatever your ambitions.

About this role :

The Field Clinical Manager will partner closely with the Area Vice President & Regional Sales Manager to achieve revenue goals and manage the region’s clinical personnel and resources.

This position will identify and implement strategies to increase coverage efficiency and improve the productivity of the clinical team.

Responsible for the development / coaching of clinical representatives, as well as administrative management tasks. Reports to Area Vice President.

This role will cover North Dakota, South Dakota & Minnesota.

Your Responsibilities will include :

• Manage and coach clinical representatives through the utilization of field rides, individual and group meetings, and company resources to ensure regional alignment of goals, development of talent, and adoption of best practices.
• Demonstrate effective change leadership to adapt to an evolving customer base and industry service expectations.
• Communicate and drive alignment of corporate, division, and regional vision, goals, and activities.
• Be a critical part of a collaborative regional management team with HR to locate, recruit and hire top clinical candidates for open positions.

Continually maintain a robust and diverse personnel bench of candidates for use in future hiring opportunities.

• Oversee the training and development of the clinical team in implant, service delivery, competitive and product knowledge.
• Ensure all direct reports have annual / quarterly objectives. Implement a regular performance evaluation schedule, providing feedback and coaching, and documenting performance needs and achievements;

implement performance improvement plans, if needed.

• Coach and advise the clinical team on teamwork, time and task management, and career development.
• Perform administrative tasks related to management, expense, inventory, and communication activities.
• Identify service opportunities through analytics, time studies, and / or field visits. Address service opportunities through coaching or the development and execution of measurable initiatives.
• Coordinate, develop, and implement strategies to increase service efficiency and optimize clinical headcount utilization.

Leverage national best practices via a network of Clinical Leaders and training.

• Collaborate with the hospital and clinic personnel to streamline service coverage needs.
• Partner with Area and Regional Sales Manager team to coordinate regional sales and service efforts.
• Provide direction to the clinical team regarding managing assets, resources, and expenses.

What we're looking for in you :

Minimum Qualifications

• Bachelor’s degree plus 7+ years of related work experience or an equivalent combination of education and work experience
• CRM certification and demonstrated aptitude in CRM therapy knowledge for implants and device support
• Knowledge of local CRM customer base preferred
• Demonstrated leadership / credibility with the local team(s).
• Strong business acumen and strategic problem-solving skills
• Ability to interact effectively with internal and external customers (including all BSC divisions)
• Ability to manage conflict effectively and effect change
• Strong oral and written communication skills
• Strong project management experience
• Must be energetic, organized, determined, and goal-oriented

Preferred Qualifications

• IBHRE certified
• Management or leadership experience

Requisition ID : 587193

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions.

This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement.

The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and / or health care centers, require acceptable proof of COVID-19 vaccination status.

Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.

Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.

As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.