Admin: Lead Community Engagement Representative

Be the face of our company in the community!

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

All Metro Health Care - NY , a Modivcare Personal Care Service, is looking for a Lead Community Engagement Representative .

You will spend your days out in the community, building connections, attending events, and promoting our home care services.

If you love interacting with people and making a real difference, this role is for you!

• Schedule : M-F 8 : 00AM-5 : 00PM
• Office : 170 Earle Avenue, Lynbrook, NY 11563
• Pay : $27-$30 Hourly + Commission

Benefits and Perks

• Medical, Dental & Vision Insurance
• Travel Reimbursement
• 401(k) with a 6% match
• Paid Time Off
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Train, mentor, and guide team members to enhance their engagement efforts.
• Provide administrative assistance and oversight to help Managers with managing performance of the team members and lead generation efforts.
• Conduct outreach to promote the organization’s services and generate new referrals through proactive, consistent outreach to target contacts, utilizing in-person meetings, emails, phone calls, and social media campaigns.
• Build and maintain relationships with hospitals, long-term care facilities, case managers, social workers, elder care advisors, community members, local leaders, religious organizations, and other key stakeholders and service providers to enhance awareness of the organization's services.
• Serve as the primary point of contact for new clients / customers, ensuring a smooth onboarding process, and guiding them through necessary steps leading up to service initiation.
• Actively network with local community groups to create awareness of programs and opportunities while maintaining a consistent community presence through visits, networking, and relationship-building to support outreach goals.
• Identify and engage with key service providers (e.g., healthcare, transportation, wellness) to facilitate access to necessary community services.
• Collaborate with internal teams to ensure timely communication and coordination of services for new referrals or clients.
• Ensure compliance with regulations and guidelines while collaborating with community-based organizations and stakeholders to enhance outreach and service access.
• Track daily outreach activities, capture key contacts, record follow-up actions, and submit accurate referrals weekly with necessary documentation for processing.
• Conduct research to develop growth strategies and tailor outreach and marketing efforts based on industry trends and competition;

communicate insights to leadership.

Meet or exceed quarterly performance targets and individual sales / growth goals to drive overall outreach success.

We are excited to speak to someone with the following

• 5 years of community-based, outside marketing / sales experience with documented track-record of success.
• Home Care (Personal Care / Licensed) and Home Health Care (Certified) experience is essential.
• Business to Business (B2B) and Direct to Consumer (DTC) sales and marketing experience a plus.
• Knowledge of the NY home care market and business is essential.
• A valid driver's license and personal vehicle are required.
• Bilingual in English & Spanish required.

We live and lead by our Values

• We treat everyone with dignity and RESPECT .
• We earn the TRUST of our members, and each other.
• We provide RELIABLE services that open doors.
• We serve with courtesy and COMPASSION .
• We prioritize SAFETY .
• We communicate with purpose and TRANSPARENCY .

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We are proud to be an equal opportunity workplace.

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