Manager North America Account Management
Manager North America Account Management
Location : Waltham, MA
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Get To Know The Team :
The Manager, North America Account Management is an experienced Sales and Renewal’s professional that has the goal of always solving for the client.
This individual will manage a team of Account Managers and work closely with cross functional teams to deliver strong results around renewal / growth targets, process improvements and organizational initiatives.
As a manager you will assist with escalations, complex renewal situations, and be responsible for leading a high-performing team of account managers focused on delighting our customers and driving their success.
This is a highly collaborative leadership role where you will develop successful relationships with key SS&C Intralinks functions and team members including Field Sales, Customer Success, Strategic Operations, Finance and Legal.
Why You Will Love It Here!
- Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future : 401k Matching Program, Professional Development Reimbursement
- Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
- Training : Hands-On, Team-Customized, including SS&C University
- Extra Perks : Discounts on fitness clubs, travel and more!
What You Will Get To Do :
- Execute operational processes, programs, systems, and activities to drive successful renewal outcomes
- Manage the assigned team personnel, which includes hiring, coaching, performance evaluation, training & development
- Develop and execute upsell playbook strategies to maximize customer growth, including account renewal plans in collaboration with Sales teams and the Customer Success organization
- Communicate and report on renewal status to VP of Global Account Management and other cross functional organizations
- Build and retain relationships cross functionally between Billing, CS, Sales, Support, Legal and others
- Drive continuous improvement projects, relating to specific product and / or process related initiatives
- Own & drive segment performance KPIs, Net Retention Rate, Renewal Rate, On time Renewal, etc.
What You Will Bring :
- 5+ years of Leadership Renewals, Sales, Customer Success experience in SaaS
- Ability to evaluate business needs both from the customer and SS&C Intralinks standpoint
- A desire to continue to grow in the CS / Revenue org
- Team player, self-motivated with high emotional IQ (EQ) and excellent presentation skills
- Critical thinking and analytical skills, with extensive expertise in preparing win-win renewal scenarios
- Fluent English skills, written and spoken
- SFDC CRM experience
- Excel / reporting expertise
- Project implementation / management experience, preferably with SaaS
- Familiarity with conflict resolution, de-escalation, and positive influencing
Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com / careers.
About Us
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.
Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.
Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
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