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Customer Experience Support Processor

VirtualVocations
Manchester, New Hampshire, United States
Full-time

A company is looking for a Customer Experience Support Processor to join their expanding Customer Experience team.Key ResponsibilitiesTriage service requests received via digital communication channelsProcess inbound customer support requests and maintain accurate customer recordsAssist in identifying and escalating potential issues that hinder customer successRequired QualificationsA minimum of 1 year of experience in a customer success or support roleExperience in a call center or insurance agency setting is a plusPrior 100% remote work experienceFamiliarity with service ticketing systems, Google Suite, and Zendesk is a plusAbility to work flexible hours, including evenings or weekends, if needed

15 days ago
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